A key focus of Centura's overall business strategy is talent development. Centura is committed to providing the tools and processes that will enable associates to plan their careers. The preferred practice is to post available positions on the Centura Health Career Website allowing visibility to job opportunities at Centura.
Associates are eligible to apply for an open position if they are:
1. Active in their current position for at least six months or have manager and HR approval to be released early;
2. Ratings meet expectations or higher on their PFD review;
3. No written warning or Performance Improvement Plan (PIP) within the last six months unless their manager receives approval from HR; and
4. Continuous sustained improvement is demonstrated.
Centura’s general practice is to post available positions on the Career Website for a minimum of three business days (HR reserves the right to close a posting based on the number of applications received within the three business days). The position may be posted internally and externally simultaneously. The organization reserves the right to post internally only before posting externally.
JOB DESCRIPTION/JOB POSTING ID: 107099
Provide clerical/office support within a physician clinic, including, but not limited to reception, telephone, medical records, charge entry, referrals, retrieval of medical information from internal and external systems and sources.
Minimum Education Requirements
High School Diploma or GED
Minimum Experience Requirements
1 year experience in outpatient clinic, physician office or health care setting.
Knowledge of medical terminology and medical insurance payers
Attention to detail
Critical thinking and problem solving
Position Duties (Essential Functions)
RECEPTION – 50%
Greet patients/caregivers and provide whatever assistance needed in a manner that reflects the high quality of services with the understanding that the provision of quality medical care requires active teamwork and professional conduct.
Provide clerical/clinical information support to all areas of the center.
Assist with the gathering and processing of all necessary information and data to complete all requirements in medical records, referral, billing, and any medical treatment purposes.
Support the review of accuracy and update patient demographic information as needed or at least annually for each patient's medical record and in the appropriate computer systems.
Answer and place telephone calls as they relate to job duties and/or retrieve on-line/voice messaging, email including: record, transmit and assume responsibility for all incoming telephone and email messages taking accurate messages from patients/caregivers for physicians and associates.
SCHEDULING – 25%
Schedule and confirm patient appointments and revise appointments as needed.
Maintain and report patient appointment accurately in the computer system to appropriate associates and administration.
DOCUMENTATION - 15%
Assist in providing efficient services to patients/caregivers including: accurate documentation of new/return visits to-center/clinics – dates and times, awareness of the importance of the accuracy of the data on the visit encounter forms/superbills and all medical record documents.
Timely return of medical records per provider's written direction and routing of medical records and encounter forms/superbills to designated areas by the end of the day.
PROFESSIONAL GROWTH - 10%
Cross train to all clerical operations and be prepared to supplement/replace office specialist/associates work duties as assigned.
Maintain knowledge of all centers office specialists' work assignments outside of regular daily work assignments.
Maintain adequate level of supplies and maintain work and patients areas as necessary to facilitate clean, smooth operations.
Sedentary Work - prolonged periods of sitting and exert/lift up to 10 lbs force occasionally)
Important notification to applicants as of Nov. 20, 2014: Effective Jan. 1, 2015, Centura Health will no longer hire tobacco users in Colorado and Kansas. The change to our policy does not apply to associates hired on or before Dec. 31, 2014. Centura Health is an Equal Opportunity Employer, M/F/D/V.
Find your ideal career at Centura Health! With 16 hospitals, physician clinics, hospice services, home care and senior living communities, Centura Health's vast network of care spans Colorado and Western Kansas so you can experience a balanced lifestyle and enjoy a fulfilling career anywhere you want to work, live and play in Colorado. From the fast pace of a Denver-area Level 1 Trauma Center to a... smaller rural or mountain hospital – we proudly offer a more diverse range of work settings and locations than any other health care employer in the state. Centura is an equal opportunity employer.