The Guest Services Concierge is responsible for greeting and assisting the guest and providing outstanding guest service during their visit to the Vail Valley Medical Center. Primary responsibilities include greeting and directing patients and guests; addressing guest questions and directing them appropriately and efficiently; valet parking; and concierge duties. Additional responsibilities will be to monitor and maintain walkways on a daily basis to ensure that all areas are free from hazards, removing snow on the walkways in the front entrance of the hospital as needed.
Guest Service representatives must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Applicants must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
Candidates must be 18 years or older with a valid Colorado Driver's License.
Must have excellent communication skills and be able to communicate fluently in English. Spanish skills helpful.
Must have ability to drive standard shift vehicles.
Must be able to lift up to 50 lbs. occasionally.
Familiarily with the Vail area helpful.
Strong customer service experience is required.
Must be comfortable interacting with patients and families in potentially stressful situations.