Under general supervision, interprets either over the phone, on video in a call center setting, or in person for medical staff and for limited English proficiently patients and their families requiring language assistance. Interpreters follow policies & procedures including the ethical codes that protect the confidentiality of information. Accurately interprets both the content and the spirit of the communication without adding, omitting, editing, or changing the information. Interpreters will seek clarification as needed. Expertise with medical terminology and vocabulary strongly preferred. Medical Interpreter experience strongly preferred
Education: High school diploma or GED. Medical terminology and Interpreter training recommended.
Experience: Typically, one year of Interpreting experience in the medical setting preferred, or an equivalent combination of education and experience. Must possess medical terminology knowledge. Certification of completion of medical terminology course preferred. Must be computer literate. Minimum of one-year customer service experience.
Knowledge, Skills & Abilities: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, grammar and pronunciation. Knowledge of anatomy, medical terms and symptoms by accurately conveying information between the patient and the care provider. Ability to communicate effectively over the phone, on video, or in a face to face setting in both English and Spanish. Ability to read/comprehend written forms of communications in both English and Spanish. Capable in working in a call center setting, and face to face. Great phone etiquette and must be able to multi-task (ex: answer phone while logging information in computer and interpreting at the same time). Must possess great customer service skills.
Certificate/License/Registration: Must be fluent in English and Spanish and pass a medical interpreter assessment test.
Additional Salary Information: Hourly rate based upon experience. Excellent benefit package!
Take your career to the next level at Denver Health, where we offer a robust benefits package and endless opportunities for growth. Denver Health is a nationally-ranked, locally-trusted, premier healthcare institution located in the heart of Denver, Colorado.Twenty-five percent of all Denver residents, or approximately 150,000 individuals, receive their health care here. We are known as an integra...ted health care system that encompasses multidisciplinary academic specialties, a community health system, a level I adult trauma center, pediatric emergency and urgent care center home to Denver Public Health and many of the nation’s leaders in medicine.