The Patient Registration and Scheduling Specialist is responsible for obtaining complete and accurate patient demographic, insurance (eligibility and/or verification), financial information to include: collections of copays/deductibles/outstanding balances and making payment plans as appropriate, for inpatients, outpatients, and emergency patients either face-to-face, by telephone, internet, etc. This position must demonstrate excellent customer service skills by providing a patient friendly and pleasant registration process to assure that patient and family needs are met in a timely manner. Resolves physicianâ™s office and patient issues and must be able to manage extreme patient volumes and uncooperative patients. Acts as liaison between departments to foster open communication and team work, utilizing positive and effective communication with all team members. This position is responsible for adhering to all compliance requirements mandated by CMS,HIPAA, JCAHO, etc.
The list below is considered to be essential functions of this position and all employees within SCL Health are expected to meet the following in their day-to-day work:
Demonstrates excellent customer service skills by providing a patient friendly and pleasant registration process to assure that patient and family needs are met in a timely manner.
Be available to work as scheduled and report to work on time.
This position may walk up to 6 miles on any given shift and associate is required to be available to work overtime if needed
Responsible for accurate registration of patient, communication of policies, financial responsibilities and Patient Rights and Responsibilities according to departmental operating procedures.
Ensures compliance with Joint Commission and EMTALA regulations and other regulatory agencies.
SCL Health is a faith-based, nonprofit healthcare organization that operates eight hospitals, four safety net clinics, one children’s mental health center and more than 190 ambulatory service centers in three states – Colorado, Kansas and Montana. The health system includes 15,000 full-time associates and more than 500 employed providers.