Demonstrates professional customer centric phone protocol through timely answering of calls, respectful communications, actively listening to request and directing caller to appropriate locations/personnel..
Ability to work with multiple computer programs efficiently in a fast paced environment, while paying attention to detail.
Provides timely and accurate paging of personnel and physicians, configuration and programming of pagers and paging system to provide service, utilization of call reminders, documenting inconsistencies and notes as required to provide continuity of service between shifts.
Maintains a working knowledge of the radio systems and their specific purpose as demonstrated through monitoring and use of Console and handheld radios.
Responds to all emergency calls and alarms efficiently, calmly and accurately following documented procedures for each occurrence. Ensures accuracy of information and clear, concise communication.
Develops and maintains knowledge of medical terminology to ensure calls are routed properly and recognize a potential need to escalate the call.
Demonstrates a working knowledge of the Communication Center disaster plan to include contingencies for phone, computer, network, overhead paging and radio systems.
Actively participates in department meetings and associate engagement events and the development and review of departmental standards
Sets goals and objectives consistent with the organizationï¿½s goals and develops effective action plans for their achievement.
Support Answering Service clients by answering incoming calls in a professional manner, using their preferred office announcement. Assist callers with questions regarding office hours and by paging doctor per protocol. Offer to take messages and transcribe per communication center standard. Make call backs within 30min of call to ensure customers are being contacted per our Answering service contract.
Complete shift duties and accurately communicate and document daily issues and events to co-workers.
Maintains a working knowledge of the use and process for loaning of equipment which includes; language barrier phones, cell phone charges, conference phones, and other resources.
Provides assistance and accurate documentation with vocera and patient room phone replacements, inventory and ordering.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Title(s) of position(s) directly Supervised:
Number of individuals directly supervised:
High School Diploma or equivalent. Medical terminology training preferred.
Greater than 6 months.
License / Certification/ Registration
Works in a well lit, heated and ventilated area. Moderate mobility throughout the facilities. Potential exposure to routine, communicable diseases through regular contact with associates and the public at large.
SCL Health is a faith-based, nonprofit healthcare organization that operates eight hospitals, four safety net clinics, one children’s mental health center and more than 190 ambulatory service centers in three states – Colorado, Kansas and Montana. The health system includes 15,000 full-time associates and more than 500 employed providers.