In this position, the PSR assists patients in person and via the phone by making appointments, collecting and entering demographic and insurance information into the electronic system accurately, collecting money and directing calls to appropriate clinic personnel. In addition, this position is responsible for preparing, maintaining, and facilitating access to patient medical records for the purposes of patient care. Job roles and responsibilities emphasize a patient-centered, team-based approach to care and support each team being trained to the highest level of function by the state law.
Essential Duties and Responsibilities
General Reception and Registration Functions
Positively represents St Vincent Healthcare at all times. Greets the patient, answers the telephone, communicates general practice information to patients and family members using provided customer service techniques and organizational scripting. Provides patients with appropriate paperwork and assists patients in the completion of the documents as needed.
Gathers accurate information by interviewing patients, verifying insurance coverage, recording information using registration software, and obtaining signatures for each patient encounter.
Confidently collects co-payments, past due balances and payments at time of service
Handles cash and other payments per established cash control systems established by the organization
Utilizing provider protocols, schedules appointments, referrals and diagnostic tests, and maintains updates and distributes schedule
Reviews and corrects claims that are assigned via electronic work queue in a timely fashion
Compiles, processes and maintains records to appropriately scan to patient chart. Performs quality assurance functions on electronic files
Pulls and prepares charts for visits, telephone calls, and per staff request, prioritizing based on
urgency of request
High School Diploma or equivalent
Minimum of 1 year previous experience in the hospitality or service industry is preferred.
Ability to communicate effectively and diplomatically within a multi-functional team
Strong organizational skills and attention to detail
Ability to successfully function in a fast paced, service oriented environment
Experience in understanding and usage of computers, including Microsoft Word as well as the ability to learn new applications relevant to the position
SCL Health is a faith-based, nonprofit healthcare organization that operates eight hospitals, four safety net clinics, one children’s mental health center and more than 190 ambulatory service centers in three states – Colorado, Kansas and Montana. The health system includes 15,000 full-time associates and more than 500 employed providers.