FullWell believes in approaching healthcare differently. We inspire and empower care teams to deliver the highest quality, highest value care to people in our communities. We believe in helping all people live their fullest lives.
FullWell is an independent population health company owned by Centura Health. We are a collaborative, physician-centric organization focused on bringing tools, resources and competencies to Colorado Health Neighborhoods (CHN) providers to deliver health care solutions that meet consumer needs while helping them make critical decisions across the entire care continuum.
Join FullWell; a health-focused, results-oriented, innovative organization that is on the leading edge of how healthcare is changing. Learn more at FullWell.com.
Job Description/Job Posting ID: 114237
Recruiter Contact: AmyDonnelly@centura.org
Schedule: Full time
A Care Navigator is a key member of the FullWell Care Management team that will support the RN care manager(s) and help outreach to patients following ED visits, in-patient hospitalization, and stable disease management patients. This role will coordinate with the patient’s primary care provider for medication refills, post- hospitalization appointments, and any RN delegated duties, etc. This role requires a strong telephonic communicator who can speak to patients to encourage/schedule preventive screenings, coordinate with primary care practices to schedule visits, assist patients with their care needs, and partner with their assigned RN care manager. We are looking for someone with initiative who works well with our Care Management team to ensure excellent quality patient care with great outcomes. This role will be based at FullWell’s office in Englewood. This position will report to the Regional Care Manager for the Care Management team and be part of a fun, growing company that is trying to approach healthcare differently and make a difference in Colorado.
Minimum Education Requirements
• Diploma from an accredited Medical Assistant program
Minimum Experience Requirements
2-3 years of clinical healthcare experience in an outpatient medical practice
Proficient computer skills – report generation, data entry
Computer data entry
Clinical judgement skills
License and Certification
Certification as a Medical Assistant, preferred
Current LPN license for applicable state of employment (if applicable)
Promote patient education, self-management support and timely delivery of health care.
Identify and work with individual and patient populations as required for clinical or medical reasons.
Outreach to patients via phone, letter, and possibly email
Coordinate patient care with primary practices
Communicates patient needs and arranges services with appropriate community resources
Document ongoing status, interventions, patient response and outcomes in accurate, timely manner
Appropriately escalate certain patients to an appropriate clinician (RN) if you believe they are high risk and may benefit from more intensive support
Collects, tracks, and reports data as required
Use information technology to communicate, manage knowledge, mitigate error, and support decision-making
Use current healthcare research findings and other evidence to expand clinical knowledge, enhance role performance, and increase knowledge of professional issues.
Develop working relationship with supported primary care practices
Takes action to achieve goals identified during the evaluation process.
Demonstrates a commitment to the organization through ongoing participation in team- based meetings.
Builds trusting relationships with internal and external customers, i.e. physicians, nurse practitioners, PAs, patients and their families, vendors, payers, etc.
* This job description is not intended to be an exhaustive list of all duties. Employee may perform other related duties as assigned.
Sedentary Work - prolonged periods of sitting and exert/lift up to 10 lbs. force occasionally)
Important notification to applicants as of Nov. 20, 2014: Effective Jan. 1, 2015, FullWell will no longer hire tobacco users in Colorado and Kansas. The change to our policy does not apply to associates hired on or before Dec. 31, 2014. FullWell is an Equal Opportunity Employer, M/F/D/V.
Find your ideal career at Centura Health! With 16 hospitals, physician clinics, hospice services, home care and senior living communities, Centura Health's vast network of care spans Colorado and Western Kansas so you can experience a balanced lifestyle and enjoy a fulfilling career anywhere you want to work, live and play in Colorado. From the fast pace of a Denver-area Level 1 Trauma Center to a... smaller rural or mountain hospital – we proudly offer a more diverse range of work settings and locations than any other health care employer in the state. Centura is an equal opportunity employer.