The ONE CALL Center Transfer Nurse is responsible for triage of patients to an appropriate HCA Central West Texas Division hospital through IP and ED transfers and Direct Admissions.
Responsible for accepting and tracking hospital patient transfers and transports under the supervision of a registered nurse.
Must be proficient in EMTALA and document all transfers on transfer intake sheet.
The Transfer Nurse Associate is responsible for completing the feedback loop regarding successful/unsuccessful patient transfer to receiving facility and any status changes during that transfer
Communicates with physicians and their offices and outlying facilities if bed placement of a specific patient will be problematic. Uses critical thinking skills to determine the best course of action which will be satisfactory to the patient, the physician, and the hospital.
Works collaboratively with RN and other team members as required developing and implementing the plan of care.
Ability to prioritize incoming transfers and take admissions and acute transfers within established protocols with RN direction and approval.
Consults with on-call physician and/or urgent care physicians on patient care and advice when appropriate.
Establishes and maintains a high degree of awareness and knowledge of each CWT Division hospital's medical staff, services, and specialty services.
Makes suggestions and utilizes creative thinking and acquired knowledge to assist in assessing situations and improving department decision-making and action.
Proficient in running Teletracking, Bed Management and other Call and office-oriented systems as needed.
Provides assistance in maintaining accurate database of information.
Exhibits excellent customer relationship skills, including telephone and personal contact with all of the call center's internal and external customer groups, i.e.,CWT Division hospitals, referral hospitals, clinics, physicians and their office staffs, EMS, etc.
Deals effectively with unsatisfied customers using STUDOR principals.
Confidentiality is maintained in sensitive situations or when dealing with classified materials.
Current LVN licensure is required
Must have ACLS, PALS, BLS upon employment
Minimum requirement of graduation from accredited LVN program with requirement to complete RN within 2 years of hire
Minimum 5 years critical care experience or Emergency Department Nursing
Previous telephone triage experience preferred
Excellent communication and interpersonal skills including diplomatic and friendly telephone manner and use of professional vocabulary
Ability to self manage by taking responsibility to initiate, assess and take action
Ability to function calmly in stressful situations
Knowledge of CWT Division hospital services lines and clinical capabilities
Basic typing skills, 30 wpm
Basic personal computer skills
Positive, enthusiastic, helpful personality
Customer service oriented
Physical requirements include the ability to sit for extended periods of time and work in a confined space
Join our HealthONE family -- the largest healthcare system in the Denver metro area. Eight world-class hospitals. 40+ outpatient facilities. Countless opportunities.
HealthONE is an equal opportunity employer.