The Patient Access Supervisor is responsible for the day-to-day operations dealing with the daily functions within the Patient Access/Pre Access areas. This role may focus on one of more areas, including but not limited, registration, central scheduling, pre-registration and authorization/certification. Provides direction, leadership and accountability for all points of patient access, ensuring effective and efficient operations with quality service to all internal and external customers. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Responsible for overseeing day-to-day operations. Monitoring, organization, and delegation of the teamâ™s workload.
Maintains and monitors the schedules daily to ensure appropriate coverage for areas of responsibility.
Develops and maintains written procedures and policies to guide clarify and support staff in their individual roles.
Define clear roles and responsibilities for staff instilling accountability. Responsible for meeting quality, productivity, and POS financial goals.
Responsible for quality assurance within area of responsibility. Conducts random sampling monthly of patientâ™s accounts to verify all policies and procedures are being consistently utilized and applied. Establishes benchmarks for staff performance and audits.
Monitors accuracy, volume and productivity to ensure timely and accurate information and reports it monthly.
Ensure compliance with federal regulations, including HIPAA, JCAHO, Medicare and other third-party.
Equivalent related work experience may be considered in lieu of a degree.
Experience in patient access or hospital billing
Experience in a lead or supervisory role - Preferred
Licensure, Certification or Registration:
CHAA (Certified Health Access Associate) - Preferred
SCL Health is a faith-based, nonprofit healthcare organization that operates eight hospitals, four safety net clinics, one children’s mental health center and more than 190 ambulatory service centers in three states – Colorado, Kansas and Montana. The health system includes 15,000 full-time associates and more than 500 employed providers.