Located in central Denver’s historic Washington Park residential neighborhood, associates at Porter Adventist Hospital enjoy beautiful surroundings, leading technology, outstanding leadership and easy access to everything great central Denver has to offer. As a full-service Magnet® designated, 368-bed acute-care referral center specializing in cancer care, joint replacement, spinal care, advanced robotic surgery and organ transplantation, Porter Adventist Hospital treats some of the region’s most complex medical cases and surgery patients. Our Heart and Vascular Institute is the first and only program in Colorado to receive full Heart Failure Accreditation status from the Society of Cardiovascular Patient Care. We have also received numerous awards and honors including: The Healthgrades Patient Safety Excellence Award (2014); top 50th orthopedic program ranking by U.S. News & World Report with high performing honors in eight specialties (2014); an “A” rating from the Leapfrog Group for Patient Safety (2014), as well as many others. The Porter tradition of blending science and spirit began more than 75 years ago by Denver businessman Henry Porter with his generous donation after he experienced care at a Seventh Day Adventist Facility in CA and sought to bring that same philosophy of care to Denver. If you are ready for a career where the work you do truly transcends the walls of a hospital, we invite you to learn more at: http://www.porterhospital.org/
Schedule:PRN (Per Requested Need) This position has hours that vary weekly and are not guaranteed, this position is not benefit eligible
Shift: Variable (Days, Evenings, Nights)
Operates switchboard or telephone console to route incoming calls and place outgoing calls. Monitors and initiates protocols for life safety alarms. Follows pre-established guidelines to perform job functions. Applies knowledge of commonly used terminology, concepts, practices, and procedures within the hospital.
Minimum Education Requirements
High school diploma or GED.
Minimum Experience Requirements
1 year previous high volume telephone experience.
1 year previous customer service experience.
Position Duties (essential functions denoted with an * )
Demonstrates the appropriate greeting when answering the telephone identifying the department and self to internal customers and correctly identifying facility name to external customers. *
Overhead paging including all emergency overhead paging according to proper procedure. *
Demonstrates that you pleasantly answer and accurately transfer all calls in a timely and confidential manner. *
Consistently monitors and timely and accurately responds to all alarms by following proper procedures. *
Implementing emergency procedures accurately and efficiently, documenting on an incident report all events that do not comply with the proper procedure. *
Demonstrate the ability to provide general information using available resources. *
Contribute to the accuracy of departmental directories and the on call resources. *
Alphabetizing incoming transcription reports in a timely and confidential manner. *
Processing all medical records for physicians and delivering reports to physician offices in a confidential manner. *
Utilizes all work time productively and efficiently without direct supervision. *
Contributes to the cohesiveness of the department by identifying problems, participating in their resolution.*
Demonstrates the ability to organize daily tasks and maintain priorities to fulfill department need while streamlining patient flow. *
* This job description is not intended to be an exhaustive list of all duties. Employee may perform other related duties as assigned.
We extend the healing ministry of Christ by caring for those who are ill and by nurturing the health of the people of our communities.
It is essential that associates be able to support the values of Centura Health and interact effectively with physicians, patients, residents, visitors and staff. Each associate is expected to demonstrate a commitment to core values, standards of behavior and professionalism through appropriate conduct and demeanor at all times.
CORE VALUES and STANDARDS OF BEHAVIOR
Integrity: Honesty, directness, and respect for commitments made. Stewardship: Respectful use of all natural, human and financial measures. Spirituality: Acknowledgment of its central role in facilitating mental, physical and emotional health. Imagination: Creativity and innovation in all we do. Respect: Respect for all persons and our Christian identity, heritage and missions of our sponsoring organizations. Excellence: Striving to exceed the clinical quality, customer service and cost performance expectations of our customers. Compassion: Sensitivity and responsiveness to persons in need.
SECURITY ACCESS: CONFIDENTIAL INFORMATION
Staff may have access to confidential patient, associate and/or organizational information as it applies to their job responsibilities and must comply with the terms of Centura Health policies in protecting that information.
Important notification to applicants as of Nov. 20, 2014: Effective Jan. 1, 2015, Centura Health will no longer hire tobacco users in Colorado and Kansas. The change to our policy does not apply to associates hired on or before Dec. 31, 2014. Centura Health is an Equal Opportunity Employer, M/F/D/V.
Find your ideal career at Centura Health! With 16 hospitals, physician clinics, hospice services, home care and senior living communities, Centura Health's vast network of care spans Colorado and Western Kansas so you can experience a balanced lifestyle and enjoy a fulfilling career anywhere you want to work, live and play in Colorado. From the fast pace of a Denver-area Level 1 Trauma Center to a... smaller rural or mountain hospital – we proudly offer a more diverse range of work settings and locations than any other health care employer in the state. Centura is an equal opportunity employer.