Centura Health Physician Group (CHPG) offers providers a true opportunity to live their calling to care while experiencing the support of a built-in comprehensive network, vast resources, professional growth, trusted leadership, generous benefits and an amazing quality of life with locations that span Colorado and into Western Kansas. CHPG is proud to connect providers and consumers through state-of-the-art technology, clinical resources and professional expertise to help people live healthier. Our coordinated services represent a full continuum of care – from preventive and early diagnoses to leading-edge treatment and life-saving critical care. CHPG’s ability to deliver better health care value is the direct result of combining the best clinical tools, shared resources and medical expertise with a patient-centered approach that emphasizes Centura Health’s mission and commitment to quality, compassion and service.
Reports to Clinical Manager. Responsible for supporting clinical functions of the Centura Connect clinical team. Along with the Clinical Manager, this position oversees day to day operations of the clinical staff, including staffing, assignments, education, and quality improvement. Depending on departmental needs, this position may include phone time to help meet staffing needs. Position insures accurate and timely communication of policies, procedures and educational information so that efficient functioning of the call center is maintained. Individual masters an understanding of the organization's mission, policies, procedures and services in order to respond to emerging call center and organizational needs.
Minimum Education Requirements
Bachelor's Degree required.
Minimum Experience Requirements
Previous clinical call center experience (3-5 years)
Working knowledge of health care systems (clinical and non-clinical)
Experience in leading teams, adult education and coaching preferred
Demonstrated leadership skills and ability to work independently
Demonstrated knowledge of use of MS Office programs (Word, Excel)
Current Colorado RN license, Current BLS certification
Light Work - exert/lift up to 20 lbs force occasionally, and/or up to 10 lbs frequently
Important notification to applicants as of Nov. 20, 2014: Effective Jan. 1, 2015, Centura Health will no longer hire tobacco users in Colorado and Kansas. The change to our policy does not apply to associates hired on or before Dec. 31, 2014. Centura Health is an Equal Opportunity Employer, M/F/D/V.
Find your ideal career at Centura Health! With 16 hospitals, physician clinics, hospice services, home care and senior living communities, Centura Health's vast network of care spans Colorado and Western Kansas so you can experience a balanced lifestyle and enjoy a fulfilling career anywhere you want to work, live and play in Colorado. From the fast pace of a Denver-area Level 1 Trauma Center to a... smaller rural or mountain hospital – we proudly offer a more diverse range of work settings and locations than any other health care employer in the state. Centura is an equal opportunity employer.