PIW is committed to improving the behavioral health care within our community by going beyond the traditional. We will continue to develop diverse and dynamic treatment programs and establish partnerships with others to understand and serve people where they live. Together we will build upon our strengths and human spirit to create a different future.
The Business Development Liaison implements the philosophy, policy, procedures, systems and strategic goals set forth by the senior management team while maximizing referral potentials from assigned accounts, and developing new business to achieve the goals and objectives of the business development systems.
Develop new accounts and maintain current accounts in various markets as directed by the Director of Business Development.
Develop a designated number of qualified business development contacts per week, which will
achieve the overall business development goals and objectives.
Develop account management list to maintain current account information, and update as
Contact all primary accounts through personal visits, telephone calls and letters/mailers on an
ongoing basis, developing and encouraging a relationship of trust with all active accounts.
Monitor referrals and admissions, and plan an appropriate strategy to maximize referral potential.
Maintain current awareness of changes in the industry through self-education, peer education,
and professional and community involvement for the betterment of this position and the facility.
Maintain a competition informational file and contribute to the ongoing SWOT analysis.
Participate actively on the business development team to increase productivity and reduce
duplication of efforts (i.e. setting up joint calls with the CEO and other business development
staff, overall participation in the marketing effort).
Promote the team concept within the facility.
Participate in the evaluation and analysis of facility statistics and provide recommendations to
overall business planning strategies as appropriate.
Participate in the continuous analysis of the changing health care environment and health care
Participate with internal facility marketing such as the possible creation of an internal facility
newsletter, employee communications, special event communications, etc..
Attend scheduled department meetings to provide the Director with timely reports on month-end
reviews, client servicing schedules, customer sales forms, and other reporting requirements.
Attend in-house planning and development committee meetings, as requested.
Adhere to facility, department, corporate, personnel and standard policies and procedures.
Attend all mandatory facility in-services and staff development activities as scheduled.
Adhere to facility standards concerning conduct, dress, attendance and punctuality.
Support facility-wide quality/performance improvement goals and objectives.
Maintain confidentiality of facility employees and patient information.
Other job duties as assigned
Knowledge of basic business development concepts.
Knowledge of key internal/external health-care environments.
Knowledge of computers and software programs.
Demonstrate above average problem solving skills.
Demonstrate superior customer service skills to external and internal customers.
Skill in organizing and prioritizing workloads to meet deadlines.
Skill in telephone etiquette and paging procedures.
Effective oral and written communication skills.
Ability to interpret and communicate data from statistical reports.
Ability to communicate effectively with patients and co-workers, and referral sources.
Ability to adhere to safety policies and procedures.
Ability to use good judgment and to maintain confidentiality of information.
Ability to work as a team player.
Ability to demonstrate tact, resourcefulness, patience and dedication.
Ability to accept direction and adhere to policies and procedures.
Ability to recognize the importance of adapting to the various patient age groups (adolescent, adult and geriatric).
Ability to work in a fast-paced environment.
Ability to meet corporate deadlines.
Ability to react calmly and effectively in emergency situations.