The UHS HTM Medical Systems Engineering Technologist (MSET II) performs evaluations, repairs, inspections, and preventive maintenance on devices used in the care and treatment of patients at UHS facilities, affiliates, and other institutions that have relationships either owned or contractual. Focuses his or her performance to ensure that all patients receive the safest and best possible experience while at the facilities serviced by the UHS HTM Program. Works independently with minimal supervision. Delivers exceptional customer service to patients, physicians, nurses, technicians, administrators and all persons who are contacted during the course of their service. Delivers service that meets and exceeds all regulatory requirements and compliance for the position held. Assists UHS HTM leadership with developing and strengthening facility and vendor relationships. Responsible for executing and meeting all requirements of the established key performance indicators (KPI's).
Documents and maintains records of all work activities in the computerized maintenance management software.
Participates in continuing education. Participates in on-call schedule/rotation as directed. Routinely manages the corrective and preventive maintenance of devices as assigned as well as follow-up communications on this work and any other assigned responsibilities.
Travels to other sites from primary location as directed/needed. Understands and employs all regulatory requirements.
Understands and properly operates all test equipment required for the repair and maintenance of devices in the HTM Program. Pulls and terminates cabling including fiber optic cabling. Follows all established corporate and local policies and procedures pertinent to the position held.
Participates in and/or facilitates in-service education to device users.
Provides cross-training/education to other HTM team members.
Coordinates the ordering of replacement parts and/or service on devices.
Ensures replacement parts/services are delivered and ensures accuracy of invoicing.
Ensures all exchange parts ordered by the MST are returned for proper credit within the time frame specified.
Provides reporting through the 'use of the CMMS database.
Develops dashboards and components as directed by UHS HTM and UHS leadership.
Develops and/or customizes CMMS reports necessary for all HTM operations.
Works with HTM Leadership, and facility leadership/coworkers to effectively manage the HTM program and deliver the results and expectations for program excellence.
Develops and sustains vendor relationships, as well as coworker relationships.
Works with the assigned UHS facilities to develop, maintain and sustain a 5-year capital plan for devices included in the CMMS database.
Facilitates device evaluations, as assigned, for medical devices.
Assists UHS HTM leadership with identifying and suggesting devices for device acquisition and/or replacement.
Performs other duties as assigned/required with Service Excellence.
Independent judgment necessary. Supervisor is usually available Documents and maintains records of all work activities in the computerized maintenance management software.