Provides expert leadership in a specialized healthcare team and the patient to assure optimal cost effective drug therapy. This includes developing specific pharmacotherapeutic goals, recommending a regimen and developing a monitoring plan to meet the individualized drug therapy needs of the patient. The clinical specialist is responsible for leading efforts in the prevention and reporting of medication errors and adverse drug reactions according to policy and works to continuously improve process and practice in the institution to enhance safety of medication therapy.
KEY RESPONSIBILITIES: - The responsibilities listed are a general overview of the position and additional duties may be assigned.
- Develops and implements educational programs that advance the professional development, knowledge and effectiveness of staff and clinical pharmacists.
- Develops and implements clinical programs designed to enhance patient outcomes and promote the most cost-effective utilization of medications.
- Ensures the quality, safety, and consistency of clinical Pharmacy services in assigned areas.
- Coordinates the delivery of clinical pharmacy services in assigned areas (in concert with Operational Managers).
TECHNICAL CAPABILITIES:
MEDICATION MANAGEMENT - (EXPERT): - Is a recognized expert and authority in Medication Management. Occupies the position that is the last internal resource for support or direction. Takes the lead role in developing best practices in medication management. Has the ability to determine the clinical appropriateness of each medication taken by the patient, determine the appropriateness of the dose, dosage form, indication, contraindications, potential adverse effects and potential problems with concomitant medications. Able to monitor for therapeutic duplication or other unnecessary medications, interpret, monitor and assessing patient's laboratory results as they relate to medication therapy and provide drug information to other healthcare professionals, patients and their families.
PHARMACEUTICAL QUALITY ASSURANCE & COMPLIANCE (EXPERT): - Demonstrates expert knowledge of the appropriate rules and regulations as they apply to the organization. Demonstrates expertise in process improvement, quality assurance practices and/or programs. Demonstrates a commitment to continuous quality improvement and ensures compliance with a federal, state and local regulations as well as organizational policies and procedures. May represent the organization at regulatory and industry groups for discussing rules and regulations.
MENTORING & COACHING - (ADVANCED): - Demonstrates high levels of training and mentoring expertise in challenging and complex situations. Often takes a lead role in highly pressurized situations when there is a need to achieve training results. Consistently provides training and mentoring in a creative and imaginative manner while setting a standard for others. Knows how to use failure as a learning process in a constructive way, replacing contention and conflict with enthusiasm and confidence. Personalizes the impact of behavior on performance and assignments. Has a proven track record of providing constructive suggestions, facilitating implementation of programs and improvements, recognizing achievements individually and reinforcing success.
PHARMACEUTICAL COMPUTER LITERACY (INTERMEDIATE): - Has demonstrated a high level of proficiency in understanding computers or has successfully completed additional training for applications that are used to support more complex or automated medication use processes. Is capable of using the advanced features of pharmaceutical computer applications to support patient care issues of moderate difficulty.
PROGRAM MANAGEMENT - (NOVICE): - Possesses sufficient fundamental proficiency to successfully demonstrate the ability to administer a program or product. Works under the direction of others.
PHARMACEUTICAL DRUG PREPARATION & DISPENSING (NOVICE): - Possesses sufficient fundamental proficiency to successfully review, prepare and dispense prescribed medications. This includes being proficient in the general principles of aseptic technique utilized to compound sterile preparations (CSPs) to minimize the risk of contamination (where applicable).
CORE ACCOUNTABILITIES: - Organizational Impact: Delivers projects/assignments that have a direct impact on goals/objectives of the unit/department that the job is in.
- Problem Solving/ Complexity of work: Conducts extensive analysis of situations or data to resolve numerous, complex issues; may involve the input/work of others.
- Breadth of Knowledge: Has in-depth level of knowledge within a professional area and working knowledge of other areas.
- Team Interaction: May lead mid-sized projects; coaches and guides team members.
CORE CAPABILITIES:
SUPPORTING COLLEAGUES (P4):
- Develops Self and Others: Invests time, energy and enthusiasm in developing self/others to help improve performance and gain knowledge in new areas.
- Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.
- Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences.
DELIVERING EXCELLENT SERVICES (P4):
- Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.
- Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.
- Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness.
ENSURING HIGH QUALITY (P4):
- Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.
- Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them.
- Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring.
MANAGING RESOURCES EFFECTIVELY (P4):
- Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.
- Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.
- Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities.
FOSTERING INNOVATION (P4):
- Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.
- Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.
- Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.
