Job Summary – The Registrar is responsible for timely and accurate patient registration. Interviews patients for all pertinent account information and verifies insurance coverage.
Supervisor – Patient Access Manager/Supervisor
Duties (included but not limited to):
Interview patients at workstation or at bedside to obtain all necessary account information. Bed side registration performed utilizing carts/computers on wheels
Follow AIDET guidelines in all interactions with the patient
Provide exemplary Customer Service
Ensure charts are completed and accurate
Verify all insurance and obtain pre certification/authorization
Calculate and collect patient liability amounts
Ensure that all necessary signatures are obtained for treatments
Answers any questions and explains policies clearly
Process patient charts according to paperwork flow needs and established productivity standards
Welcome patient and family members in a professional manner. Contact the nursing staff for emergency medical needs and answer patient and visitor questions
Interview incoming patients, his/her relatives, or other responsible individuals to obtain identifying and demographical information with insurance and financial information
Assign Insurance Plans (IPlans) accurately
Search MPI completely and assign the correct medical record number. Notify HIM for any duplicate unit numbers
Verify insurance benefits and determines pre certification/authorization status via on line or other resources. If pre certification/authorization/notification of admission is required and has not been obtained, initiate via Passport, on line or phone call. Enter all information and authorization/referral numbers into the registration system.
Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits, and payment of services from legally responsible parties. Obtain copies of necessary identification and insurance cards.
Understand/explain policies regarding services, pricing, insurance billing, and payment of account. Request full or partial payment for services rendered according to collection policies.
Follows all guidelines set forth in the Cash Handling policy. Produce paperwork on each patient for distribution to appropriate departments.
Cross trained to register patients in any registration area
Work with physician offices and ancillary departments, providing information when necessary or forwarding relevant documents
Scan appropriate order in Front Office Scanning.
Escort patient to his/her destination or refers patient to an available transporter
Activate all pre registered patients that have reported for service
Meets/exceeds performance expectations and completes work within the required timeframe.
Join our HealthONE family -- the largest healthcare system in the Denver metro area. Eight world-class hospitals. 40+ outpatient facilities. Countless opportunities.HealthONE is an equal opportunity employer.