Parallon believes that organizations that continuously learn and improve will thrive. That's why after more than a decade we remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry's leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.
Responsible for providing feedback on daily registration processes and staffing issues to the Patient Access Supervisor. Provide assistance to staff level employees as necessary to insure compliance with department policies and procedures. Assist supervisor with staffing, report reconciliation, QA process, and other duties as assigned.
Schedule: Sunday Tuesday from 6a 6p, Wednesday 6a 12p
Location: St. David's South Austin Medical Center @ 901 W. Ben White Blvd.
DUTIES INCLUDE BUT ARE NOT LIMITED TO:
Staff and order supplies according to budget guidelines and department needs
Maintain QA statistics (including patient wait times, etc.) and report results to Supervisor.
Oversee the daily activities of the registration area to insure department standards are met
Assists Supervisor in educating registration staff of any changes pertinent to their roles
When appropriate, relieve staff members during employee sick/vacation time
Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits and payment of services from legally responsible patients
Work closely and professionally with nursing and ancillary departments in effort to maintain a teamwork approach
Excel in all functions performed by patient representatives
Collect/request deposits and copays
Assume on call responsibilities to insure adequate staffing and problem solving
Register all patient types
Assists in resolving patient concerns
Assist Supervisor to insure all personnel department policies and procedures are followed
Act in capacity of supervisor in his/her absence, and inform Supervisor of all issues upon his/her return
Maintains effectiveness of patient flow
Other duties as assigned
KNOWLEDGES, SKILLS & ABILITIES
Communication – communicates clearly and concisely, verbally and in writing
Customer orientation – establishes and maintains long term customer relationships, building trust and respect by constantly meeting and exceeding expectations
Interpersonal skills – able to work effectively with other employees, patients and external parties
PC skills – demonstrates proficiency in PC applications as required
Policies & Procedures – demonstrates knowledge and understanding of organizational policies, procedures and systems
Basic skills – able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately
High school diploma or GED required.
3 years Patient Access experience preferred
Parallon is an Equal Opportunity Employer (EOE), Minority/Female/Veteran/Disabled , offering a great work environment, challenging career opportunities, and competitive compensation.
Lack of information can delay the application process, and therefore applicants should be thorough in completing the online application.
Join our HealthONE family -- the largest healthcare system in the Denver metro area. Eight world-class hospitals. 40+ outpatient facilities. Countless opportunities.HealthONE is an equal opportunity employer.