Our Patient Access team sets the tone for a patient's experience during a potentially trying time. We need a leader to direct the team in making our patient's experience the best it can be. The Manager needs to be committed to providing the best possible Customer Service Experience to our patients . If you like to help others and have proven experience in the healthcare field, a Patient Access Manager position is a good step on your healthcare career path.
Job Summary – The Patient Access Manager is responsible for assisting the Director in daily operations of all Patient Access functions and serves as the liaison between the Shared Service Center (SSC) and the facility. The Patient Access Manager integrates the department's services with the hospital's primary functions, develops/implements policies and procedures that guide or support service, assesses and improves department performance, and ensures orientation and continuing education of departmental staff. As a facility based leader, this person may recommend resources/space needed by the department and may participate in the selection of outside services They serve as a key promoter of the SSC, which strives to meet and exceed the needs of its customers.
The Manager Patient Access manages 3, soon to be 4, free standing Emergency Departments with approximately 30 employees. We are looking for a Manager with patient access or registration leadership experience.
Duties (included but not limited to):
Perform patient registration function when needed to ensure wait times are kept to a minimum
Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations. The AIDET Patient Communication Model is Acknowledge, Introduce, Duration, Explanation, and Thank You.
Ensure QA on registrations for all areas of Registration
Provide continuous training for and communicate changes to existing employees
Prepare payroll and complete monthly work schedules as needed to ensure adequate staffing levels
Follow up on patient complaints promptly
Implement and promote excellent customer service
Work closely and professionally with outside agencies on special projects developed by the corporate office
Interview, hire, evaluate, and counsel Patient Access staff members
Perform evaluations in a timely manner
Train new employees in all aspects of their assigned job
Supervise and maintain the productivity of employees
Review the quality of patient registration documents on a daily basis
Process all paperwork in a timely manner
Work closely with fellow managers to ensure all procedures regarding patient accounts are completed in a thorough and timely manner
Complete monthly reports for the Director
Responsible for Department Operations Report, FTEs and Operating budgets
Staff and order supplies according to budget guidelines and department needs
Ensure all Patient Access personnel policies are followed
Ensure all Patient Access Policies and Procedures are adhered to
Effectively manage and direct all areas of registration to ensure quality, productivity, and customer service
Maintain a clean MPI on Meditech and work closely with HIM on a daily basis
Maintain QA statistics and reports
Monitor and maintain Daily Preservice Log, BILL45, and Alpha Census according to established SSC standards. If daily reports are worked by a centralized unit, the manager is responsible for working with the reports unit to ensure accounts are worked timely.
Act in the capacity of Director in his/her absence
Contribute to A/R goals for patient registration
Conduct monthly staff meetings and in services for all responsible areas
Work closely with Market Financial Coordinator for updates and testing for HIS Systems.
Assume on call responsibilities to ensure adequate staff and problem solving
Update collection system and request rebill if appropriate
Work closely and professionally with Nursing and Ancillary Departments in an effort to maintain teamwork approach
Determine staff qualifications and competence. Develop and maintain accurate initial and annual competency checklists, and initiate completion of initial and annual competency attestation forms.
Actively seek ways to control costs without compromising patient safety, quality of care of the services delivered.
Attend in service presentations and complete mandatory education including, but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA Standards.
Demonstrate knowledge of occurrence reporting system and utilize system to report potential patient safety issues.
Join our HealthONE family -- the largest healthcare system in the Denver metro area. Eight world-class hospitals. 40+ outpatient facilities. Countless opportunities.HealthONE is an equal opportunity employer.