Job Summary – The Scheduler is responsible for scheduling patient testing, procedures, or hospital admissions; obtaining pre certification or authorization numbers and entering in the scheduling or registration system; obtaining and entering accurate insurance information; answering incoming phone calls.
***Potential for Work From Home after training and certain production levels met.***
Duties (included but not limited to):
Answer incoming calls in a timely and professional manner
Schedule all patients for ancillary, surgical, and medical testing or procedure through the applicable scheduling module (i.e. Meditech)
Select accurate insurance carrier plans and inform the patient or physician office staff of any carrier that is out of network
Inform the physician office staff or patient of any testing requirements according to the instructions and queries in the scheduling module
Ensure edits are performed in the scheduling module
Ensure physician orders are indexed appropriately
Maintain knowledge of scheduling reports for the next day to ensure department readiness in the event of any unscheduled Meditech downtime
Work closely with the physician office staff to ensure pre certification and authorization numbers are entered in the scheduling or registration system
Select correct patient medical record number consistently
Maintain open communication with the registration staff regarding those unscheduled patients presenting for services to ensure appropriate testing is performed and times are available
Utilize appropriate method or tool to communicate with Patient Access and other facility or hospital departments as necessary
Edit medical accounts to appropriate status per facility or Shared Services Center (SSC) standards and guidelines.
Receive, maintain, and index physician orders per facility and SSC standards and guidelines
Attend in service presentations and complete mandatory education week
Join our HealthONE family -- the largest healthcare system in the Denver metro area. Eight world-class hospitals. 40+ outpatient facilities. Countless opportunities.HealthONE is an equal opportunity employer.