Our Patient Access Team sets the tone for a patient's experience during a potentially trying time. We need Team Leads who are committed to providing the best possible Customer Service Experience to our patients . If you like to help others and want to be in the healthcare field, a Patient Access Team Lead position is a good start on this career path.
Job Summary – The Patient Access Team Lead is responsible for providing feedback on daily registration processes and staffing issues to the Patient Access Manager. Provide assistance to staff level employees as necessary to insure compliance with department policies and procedures. Assist leadership with staffing, report reconciliation, QA process, and other duties as assigned.
Duties (included but not limited to):
Staff and order supplies according to budget guidelines and department needs
Assist Manager in creating staff schedules and ensure adequate coverage
Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations. AIDET Patient Communication Model is Acknowledge, Introduce, Duration, Explanation, and Thank You.
Promote and demonstrate excellent customer service
Maintain QA statistics (including patient wait times, etc.) and report results to Manager.
Oversee daily activities of the registration area to insure department standards are met
Assist Manager in educating registration staff of any changes pertinent to their roles
When appropriate, relieve staff members during employee sick/vacation time
Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits and payment of services from legally responsible patients
Work closely and professionally with nursing and ancillary departments in effort to maintain a teamwork approach
Excel in all functions performed by patient representatives in all registration areas
Collect and request deposits and copays
Assume on call responsibilities to insure adequate staffing and problem solving, including weekend or overnight coverage
Register all patient types
Assist in resolving patient concerns
Assist Manager to insure all personnel department policies and procedures are followed
Act in capacity of Manager in his/her absence, and inform Manager of all issues upon his/her return
Maintain effectiveness of patient flow
Attend in service presentations and complete mandatory education, including but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA standards.
Demonstrate knowledge of occurrence reporting system and utilize system to report potential patient safety issues.
Join our HealthONE family -- the largest healthcare system in the Denver metro area. Eight world-class hospitals. 40+ outpatient facilities. Countless opportunities.HealthONE is an equal opportunity employer.