The Access Response Center (ARC) isa state of the art Behavioral Health clinical assessment and patient placementfunction that is located at The Medical Center of Aurora. The ARC clinical team is composed of Therapists, SocialWorkers, Counselors and Nurses who provide mental health assessments forpatients of all ages located throughout the hospitals of the HCA Continental Division whomay benefit from inpatient and outpatient psychiatric care. The wide variety ofpatient types that our clinical team assesses creates a dynamic and compellingexperience for its professional staff. Further, the unique application oftelehealth as the means through which assessments are conducted offer our teaman experience with one of the most exciting advancements to contemporaryclinical care. The ARC serves as a way to clinically assess and subsequentlyplace patients into appropriate levels of care across multiple facilities usingthe innovation of telehealth. Professionals seeking an opportunity to applytheir clinical assessment or patient placement skills within an environmentthat appreciates the emerging use of telehealth should find their work withinthe ARC a career choice that is fulfilling and rewarding.
We can offer you a benefits package that will best suit your family’s needs. You can choose from a variety of medical coverage plans that best your lifestyle. You also have the option to enroll in additional perks such as our matching 401k, medical and childcare flex spending accounts, life insurance, tuition reimbursement and student loan repayment programs.
Are you intrigued? We eagerly awaityour inquiries!
GENERAL SUMMARY OF DUTIES – Responds to phone calls, fax, and e-mail requests for information,admission needs, and transfer requests.Coordinatespatient placement with facilities that provide inpatient behavioral healthpatient services. This role supports the clinical assessment team by assuringrapid response to requests for services.
DUTIES INCLUDE BUT ARE NOT LIMITEDTO:
Responds to phone calls quickly demonstrating good customer service skills
Gathers initial information which is communicated to the clinicians for assessment and next steps
Helps to locate available resources, including but not limited to inpatient behavioral health beds, and coordinates information to support patient disposition
Coordinates and participates with appropriate interested parties and physicians through the patient response inquiry, admission, treatment and discharge process
Tracks and reports on all key indicators related to calls, assessment, admissions
Gathers information and develops reports outlining activities as directed including volume, response time, and outcomes
Ensures patient rights and confidentiality are maintained
Provides input, suggestions and support appropriately
Participates as an active member of the multidisciplinary team
Completes additional duties as assigned
KNOWLEDGE, SKILLS AND ABILITIES:
Possess knowledge of local community behavioral health resources
Possess good communication skills verbal and written
Possess good organization skills and able to act on multiple tasks
Demonstrates ability to prioritize
Ability to follow established policy and procedures when performing job functions
Ability to demonstrate good judgment
Interacts and communicates with others in a way that promotes a positive and cooperative work environment
Ability to channel concerns appropriately
Must meet basic reading, writing, and comprehension requirements, generally obtained through the completion of high school or GED.
Higher education at some level in a behavioral health or emergency medical field is highly preferred.
Prefer 1-3 years’ experience in a behavioral healthcare setting performing clinical assessments or in a clinical treatment setting for non-nurses.
RNs require a minimum of 3-5 years’ experience in an inpatient setting and prefer a demonstrated ability to complete crisis assessments.
Join our HealthONE family -- the largest healthcare system in the Denver metro area. Eight world-class hospitals. 40+ outpatient facilities. Countless opportunities.HealthONE is an equal opportunity employer.