The Access Response Center (ARC) is a state of the art Behavioral Health clinical assessment and patient placement function that is located at the The Medical Center of Aurora. The ARC clinical team is composed of Therapists, Social Workers, Counselors and Nurses who provide mental health assessments for patients of all ages located throughout the hospitals of the HCA Continental Division who may benefit from inpatient and outpatient psychiatric care. The wide variety of patient types that our clinical team assesses creates a dynamic and compelling experience for its professional staff. Further, the unique application of telehealth as the means through which assessments are conducted offer our team an experience with one of the most exciting advancements to contemporary clinical care. The ARC serves as a way to clinically assess and subsequently place patients into appropriate levels of care across multiple facilities using the innovation of telehealth. Professionals seeking an opportunity to apply their clinical assessment or patient placement skills within an environment that appreciates the emerging use of telehealth should find their work within the ARC a career choice that is fulfilling and rewarding.
We can offer you a benefits package that will best suit your family’s needs. You can choose from a variety of medical coverage plans that best your lifestyle. You also have the option to enroll in additional perks such as our matching 401k, medical and childcare flex spending accounts, life insurance, tuition reimbursement and student loan repayment programs.
Are you intrigued? We eagerly await your inquiries!
Position Summary: The individual is responsible for facilitating admissions of HCATpatients from HealthONE emergency departments to behavioral health hospitalservices via management of phone triage. He/she will work closely with allhealthcare providers to facilitate and coordinate efficient, effective, qualityhealthcare.The individual must demonstrateknowledge of the principles of growth and development across the life span;possess the ability to assess data reflective of the patient’s clinical statusand interpret the appropriate information needed to identify each patient’srequirements related to his or her age-specific needs. He/she will utilizevarious computer technologies to ensure communication between HCAT andemergency departments regarding the flow of mental health patients. He/she willimplement and comply with all the policies, procedures and standards of theunit, department and the institution.The HCAT Bed Specialist must be available for 12-hour shifts withrotating weekends.
The HCAT Bed Specialist isresponsible for providing services to patients who have complex psychosocialand discharge planning needs. Inaddition, the HCAT Bed Specialist community assistance, and under the guidanceof the HCAT Clinician, coordinates and facilitates the development of aDischarge Plan of Care for at-risk patient population with dischargeneeds. The HCAT Bed Specialist alsofunctions as a member of the InterdisciplinaryPatient Care Team, who communicates and receives referrals from otherpatient care providers to help meet the needs of the patient and family for asafe discharge.
The Medical Center of Aurora expects our Code ofConduct Value Statements to be reflected in the way every employee interactswith co-workers, patients and family members, and with others in the community.
We recognize and affirm the unique and intrinsic worthof each individual
We treat all those we serve with compassion andkindness
We act with absolute honesty, integrity and fairnessin the way we conduct our business and the way we live our lives.
We trust our colleagues as valuable members of ourhealthcare team and pledge to treat one another with loyalty, respect anddignity.
Functional Requirements: Toperform this job successfully, an individual must be able to perform eachessential duty satisfactorily. Therequirements listed below are representative of the knowledge, skill and/orability required. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions.
LanguageSkills – ability to read and interpret documents such as safety rules,operating and maintenance instructions, and procedural manuals. Ability to write routine reports andcorrespondence. Ability to speakeffectively before groups of customers or employees of organization.
MathematicalSkills – ability to add, subtract, multiply, and divide in all units of measure– using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, percent, andto draw.
PhysicalDemands – Regularly required to sit; frequently is required to use hands tofinger, handle or feel; reach with hands and arms, talk and hear. The employee is occasionally required tostand, walk, stoop, kneel, crouch or crawl. The employee must frequently lift up to 10 pounds and occasionally liftand or move up to 50 pounds. Specificvision abilities required by this job include close vision, peripheral visionand the ability to adjust focus.
WorkEnvironment - Must be able to handle behavioral issues of patients, families andvisitors while under highly stressful and at times volatile situations.
Requires a Bachelor’s degree in Social Work, Psychology or related field
Minimum of 1 year experience in mental health, crisis work, experience preferred
Excellent written and verbal communication skills, along with excellent interpersonal communication skills
Knowledgeable of State of Colorado, Mental Health Services 27-65 statute and regulations as well as Alcohol and Drug Abuse Division 27-81-101 and 27-82-107 statutes and standards, and EMTALA
Knowledgeable of behavioral health emergency populations, evaluation, consultation, and process
Ability to perform multiple tasks simultaneously, apply critical thinking process
Ability to work in high acuity and stressful environment
Ability to engage multiple systems in disposition planning and implementation
Respond to all customers using AIDET, iCARE, and knowledge with Trauma Informed Care
Degree of Supervision Required: Involves general guidance and direction by HCAT Director and/or HCAT Clinical Coordinator. Employee will be expected to perform most job duties independently and in accordance with established departmental and hospital policies and procedures.
Ages of Patients Served: This position requires knowledge of growth and developmental needs of patients and families. Personnel in this position must recognize and respond to the behaviors of patients and families in each age category. The employee must be able to demonstrate the special skills required to care for patients and their families according to standards. (The skills and knowledge needed to provide such care may be gained through education, training or experience.)
Join our HealthONE family -- the largest healthcare system in the Denver metro area. Eight world-class hospitals. 40+ outpatient facilities. Countless opportunities.HealthONE is an equal opportunity employer.