Patient Access Representative- Amb Staffing Development- Aurora
At UCHealth, we do things differently
We believe in something different: a focus on the individuality of every person. In big ways and small, we exist to improve the extraordinary lives of all those we serve. As Colorado's largest and most innovative health care system, we as a team deliver on the commitment to provide the best possible experience for our patients and their families. We foster a true human connection and give people the freedom to live extraordinary lives. A career at UCHealth is more than a job, it's a passion.
This position is for the Ambulatory Staffing Development program that hires all Patient Access Representatives for outpatient departments. You will be hired initially into the Ambulatory Staffing Development program for orientation and training after which time you are transferred to a specific outpatient clinic to become a full-time member of their staff. You will be responsible for performing receptionist, registration, and clerical duties associated with outpatient services. We are looking for individuals who can provide the highest level of customer service in every interaction; going above and beyond is our standard.
Meets with patient and/or patient's caregiver to exchange necessary information and documentation.
Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.
Answers phones and schedules appointments, Provides explanation of visit, instructions, and address concerns and questions.
Ensures that all necessary demographic, billing, authorization and other appropriate information is obtained and entered in the registration system with timeliness and accuracy.
Verifies insurance benefits and obtains pre-certification/authorization as necessary.
Communicates with referring provider's office, clinical department(s), and/or other appropriate personnel to exchange necessary information and determine schedule.
Within scope of job, requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to multitask in a fast-paced environment.
High School diploma or GED
Customer Service experience or healthcare experience
Going beyond quality requires the perfect balance of talent, integrity, drive and intellectual curiosity. We are looking for individuals who recognize, like us, that the world of medicine is ever-changing and are motivated to do what is right, not what is easy. We support creativity and curiosity so that each of us can find the extraordinary qualities within ourselves. At UCHealth, we'll do everything in our power to make sure you grow and have a meaningful career. There's no limits to your potential here.
Be Extraordinary. Join Us Today!
UCHealth system recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an affirmative action/equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, creed, color, religion, gender, national origin or ancestry, age, mental or physical disability, sexual orientation, gender identity, transgender status, genetic information or veteran status. UCHealth does not discriminate against any "qualified applicant with a disability" as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization.
Internal Number: 456
With award-winning hospitals and facilities serving the entire Front Range, University of Colorado Health is the state’s largest and most innovative health system. By integrating the strengths of academic medicine with the finest community health care, we’re able to push the boundaries of medicine and offer our employees endless career opportunities. Here, there are no limits, except those you place on yourself. Everyone is united by their passion for discovery and their commitment to improving patients’ lives.