Under the supervision of Nursing Managers, the Sr Operations Support Specialist provides administrative support to the Acute Care Division and serves as a resource to Nurse Managers, Charge Nurses and Staff. Essential job tasks include, but are not limited to, Daily management of Time & Attendance, Bi-weekly payroll, New employee on boarding, and employee personnel file management, Supply management, Inventory, Ordering and stocking units.
Environment of care surveying the units, placing work order when needed, coordinates with ancillary departments to ensure equipment repairs are managed. Assist with the movement of equipment and beds to maintain unit standards. In addition, Sr. Ops Support Specialist contributes to the development, roll-out, and support of divisional initiatives and improvement projects on the unit as needed.
Reviews unit staffing sheets daily to ensure accurate coding of all internal and float pool staff time cards for employee payment and unit productivity (Sitter Usage, Education, Orientation Coding, FML, LOA) 2. Supports Denver Health Bi-Weekly payroll process of all units, reviewing all time cards for accuracy On-boarding new employees based on department need, including the creation of new employee binders, activating nurse trackers, assigning mailbox and locker, and added new staff to internal documents and reports. The same functions are supported when staff leaves the department and/or Denver Health. 3. Manage employee personnel files confirming that all documentation required by Joint Commission is up to date and organized based on DH/JC Standards. Maintain all staff medical files with adherence to DH/JC standards. 4. 5. Place and manage engineering work orders and Help Desk tickets as requested by staff and managers. Management of paper and electronic records; creation and management of spreadsheets and databases (Employee Emergency Call Down List, Team Assignment, Annual Evaluations, Outlook Distribution Lists, and more). 6. 7. Produce reports for department KPIs, compile information and, at times, analyze and communicate results 8. Surveys unit environment, including inpatient rooms to ensure functionality and usability of essential features. 9. Inventories, orders and stocks unit's supplies and other duties as assigned related to job description details.
Knowledge, Skills & Abilities
1. Knowledge of data entry systems and computer skills. 2. Knowledge of medical terminology. 3. Demonstrates strong telephone and reception skills. 4. Demonstrates strong organization and communication skills. 5. Demonstrates strong customer service skills. 6. Demonstrates ability to maintain adequate office supplies and clinic supplies inventory. 7. Demonstrates ability to multitask and problem-solve. 8. Demonstrates professional work behavior by following guidelines as established by department and agency policies and procedures. Computers and Technology
High school diploma or GED Certificate required. Associates Degree preferred.
Four years' clerical, administrative or clinical experience required.
Location Main Campus - Pavilion A Shift Position is being offered for Days All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.
Denver Health is an integrated, efficient, high-quality academic health care system that is considered a model for the nation. The Denver Health system includes the Rocky Mountain Regional Level I Trauma Center, a 525-bed acute care medical center, Denver's 911 emergency medical response system, 8 family health centers, 15 school-based health centers, the Rocky Mountain Poison and Drug Center, the Denver Public Health Department, an HMO, and The Denver Health Foundation.
As Colorado's primary safety net institution, Denver Health is a mission-driven organization that has provided more than $3.3 billion in care for the uninsured in the last ten years. Denver Health is a leader in performance and quality improvements and remains financially secure, in part, due to its nationally recognized implementation of lean principles in healthcare. Denver Health is a major resource to the community, serving approximately 185,000 individuals and 67,000 children a year.
Located just south of downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.
We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).
"Denver Health is committed to provide equal treatment and equal employment opportunities to all applicants and employees. Denver Health is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class."
Internal Number: 534
About Denver Health
Take your career to the next level at Denver Health, where we offer a robust benefits package and endless opportunities for growth. Denver Health is a nationally-ranked, locally-trusted, premier healthcare institution located in the heart of Denver, Colorado.Twenty-five percent of all Denver residents, or approximately 150,000 individuals, receive their health care here. We are known as an integrated health care system that encompasses multidisciplinary academic specialties, a community health system, a level I adult trauma center, pediatric emergency and urgent care center home to Denver Public Health and many of the nation’s leaders in medicine.