Under general supervision, performs telephone triage under conditions that may be demanding, stressful and repetitious. Functions independently to collect data and make assessments, develop a working diagnosis, determine interventions and disposition per guidelines. Guides evaluation including instructing patient/caller how to evaluate normal/abnormal symptoms, effectiveness of treatment and when to call back. Documents symptoms/complaints, nursing assessment, advice and patient/caller response. Follows policies, procedures, and protocols to ensure consistency and departmental effectiveness as well as improve health care outcomes of patients/callers and their access to appropriate health care.
Knowledge, Skills & Abilities
Education: Completion of a nursing education program that satisfies the licensing requirements of the Colorado State Board of Nursing for Registered Nurses. BSN preferred. Experience: Typically, 2 years of recent nursing experience. Telephone Triage experience preferred. Knowledge, Skills & Abilities: Provides age appropriate triage and treatment dispositions to all callers from newborn to Adult, including OB and Worker's Compensation Injury Reporting. Utilizes computer software and associated programs to triage and send reports to appropriate agencies or clinics. Uses Nursing judgment as an adjunct to the computer Software Program to reach appropriate dispositions and care advice. Ability to respond appropriately to emergency situations. ability to apply nursing principles, practices and techniques. Ability to exercise initiative and judgment in selecting proper treatment. Ability to use computers and computer systems. Bilingual skills preferred. ~Basic Life Support for Health Care Provider Certification/CPR. Active Registered Nurse (RN) License in the State of Colorado or a participating compact state. *Specialty certifications as required/recommended per unit. All Certifications and Licenses required for this job must be kept current as a condition of continued employment.
All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.
Denver Health is an integrated, efficient, high-quality academic health care system that is considered a model for the nation. The Denver Health system includes the Rocky Mountain Regional Level I Trauma Center, a 525-bed acute care medical center, Denver's 911 emergency medical response system, 8 family health centers, 15 school-based health centers, the Rocky Mountain Poison and Drug Center, the Denver Public Health Department, an HMO, and The Denver Health Foundation.
As Colorado's primary safety net institution, Denver Health is a mission-driven organization that has provided more than $3.3 billion in care for the uninsured in the last ten years. Denver Health is a leader in performance and quality improvements and remains financially secure, in part, due to its nationally recognized implementation of lean principles in healthcare. Denver Health is a major resource to the community, serving approximately 185,000 individuals and 67,000 children a year.
Located just south of downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.
We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).
"Denver Health is committed to provide equal treatment and equal employment opportunities to all applicants and employees. Denver Health is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class."
Internal Number: 893
About Denver Health
Take your career to the next level at Denver Health, where we offer a robust benefits package and endless opportunities for growth. Denver Health is a nationally-ranked, locally-trusted, premier healthcare institution located in the heart of Denver, Colorado.Twenty-five percent of all Denver residents, or approximately 150,000 individuals, receive their health care here. We are known as an integrated health care system that encompasses multidisciplinary academic specialties, a community health system, a level I adult trauma center, pediatric emergency and urgent care center home to Denver Public Health and many of the nation’s leaders in medicine.