Job Summary: Under general supervision, provides clerical support to administrative management to volunteer services. Greets patients and visitors, answers phone calls, and communicates other appropriate information. Maintains supplies.
Essential Duties and Responsibilities: Provides customer service to staff, the public and clients, greeting them and assisting them with needs and/or directing them accordingly. Answers phones in a timely manner providing information to the caller and/or routing the calls accordingly. Provides clerical support to management and supervisors as needed or requested. Maintains office equipment (copier, printers, fax, etc.) in operable order. Submits repair tickets for equipment malfunction, facility work orders, and medical equipment accordingly and maintains follow-up on all repair tickets and work orders for completion. Keeps office area neat/tidy, maintains organization of supply cabinets. Maintains ordering for department medical, clinical, janitorial and office supplies. Verifies order delivery- Follows-up on order errors and/or back orders. Fills office supply requests and maintains office/administrative supply stock. Completes ordering processes as established by departmental or DHHA established guidelines for purchasing. Prepares documents routinely or as needed.Follows guidelines for specific document processing. Retrieves management signature and routes to appropriate department.Maintains follow-up of process completion. Assists with patient transportation requests. Other duties as assigned.
Knowledge, Skills & Abilities: 1. Excellent customer service skills. 2. Ability to complete routine work with minimal direction from supervisor. 3. Ability to multi-task, skilled in basic office procedures/responsibilities. 4. Ability to exercise some judgment within job scope. 5. Skilled in organization and attention to detail. Acquires knowledge of operations to be able to sufficiently perform job responsibilities.
Bi-lingual in English-Spanish preferred.
Computers and Technology: Knowledge of Epic
E ducation: High School degree or GED required.
Experience: One year clerical experience required.
Location: Main Campus - Pavillion A
Shift: Varies Full time
All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.
Denver Health is an integrated, efficient, high-quality academic health care system that is considered a model for the nation. The Denver Health system includes the Rocky Mountain Regional Level I Trauma Center, a 525-bed acute care medical center, Denver's 911 emergency medical response system, 8 family health centers, 15 school-based health centers, the Rocky Mountain Poison and Drug Center, the Denver Public Health Department, an HMO, and The Denver Health Foundation.
As Colorado's primary safety net institution, Denver Health is a mission-driven organization that has provided more than $3.3 billion in care for the uninsured in the last ten years. Denver Health is a leader in performance and quality improvements and remains financially secure, in part, due to its nationally recognized implementation of lean principles in healthcare. Denver Health is a major resource to the community, serving approximately 185,000 individuals and 67,000 children a year.
Located just south of downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.
We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).
"Denver Health is committed to provide equal treatment and equal employment opportunities to all applicants and employees. Denver Health is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class."
Internal Number: 1098
About Denver Health
Take your career to the next level at Denver Health, where we offer a robust benefits package and endless opportunities for growth. Denver Health is a nationally-ranked, locally-trusted, premier healthcare institution located in the heart of Denver, Colorado.Twenty-five percent of all Denver residents, or approximately 150,000 individuals, receive their health care here. We are known as an integrated health care system that encompasses multidisciplinary academic specialties, a community health system, a level I adult trauma center, pediatric emergency and urgent care center home to Denver Public Health and many of the nation’s leaders in medicine.