Job Summary: Under minimal supervision, the Health Services Manager will manage and provide leadership to the operational workflow. Responsible for ensuring optimal compliance with patient/clinical documentation that compromises the medical record, including: indexing of documentation, timely/compliant chart completion workflow as specified in the HIM staff job description. Ensures records are maintained in accordance with state and federal retention guidelines, as well as National Commission on Correctional Health Care and American Correctional Association standards. Responsible for overseeing protected health information (PHI) in a timely manner compliant with regulatory requirements. Maintain effective professional relationships with other department leadership, and health services. Utilizes LEAN methodology when implementing workflow improvements, to achieve best practice outcomes. Promotes a positive, team-work environment performing best practice employee/customer satisfaction.
Knowledge, Skills & Abilities: Strong overall HIM knowledge in all operational functions; demonstrating competence in HIM regulatory/accreditation requirements including mandatory state reporting and correctional care standards.* Demonstrates knowledge base of applicable state/federal retention guidelines and insures compliance for all protected health information.* Demonstrates strong management/leadership competency at all times.* Demonstrates professional etiquette in all communications including oral, written and body-language.* Demonstrates good organization, time-management, prioritization, decision-making and problem resolution skills in routine and crisis timeframes utilizing analytical and cognitive thinking strategies.* Provides excellent customer service skills, utilizing consistent AIDET practices at all times.* Ability to be resourceful, initiate/facilitate staff team-building promoting a positive, unified team environment.* Displays consistent, positive quality customer-service experience that may include difficult customers requiring conflict resolution.* Ability to independently problem-solve, that may require prompt decision-making in varied scenarios without supervision or approval.
Supervising up to 17 employees.
Computers and Technology:
Demonstrates competency in Microsoft Office applications including but not limited to: Word, Excel, Access, Outlook, PowerPoint, Flow-charting, Mastertrak, EPIC, and all other applications deemed necessary.
Education: Bachelor's Degree required. Concentration in Health Information Management preferred.
Experience: Five + years medical records or Health Information Management experience required. Two years of HIM system application(s) implementation and workflow design/re-engineering experience preferred. Correctional care experience preferred. Some management experience is preferred.
Credentials: Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) required. Certified Correctional Health Professional preferred.
Location: Denver City Jail
A ll job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.
Denver Health is an integrated, efficient, high-quality academic health care system that is considered a model for the nation. The Denver Health system includes the Rocky Mountain Regional Level I Trauma Center, a 525-bed acute care medical center, Denver's 911 emergency medical response system, 8 family health centers, 15 school-based health centers, the Rocky Mountain Poison and Drug Center, the Denver Public Health Department, an HMO, and The Denver Health Foundation.
As Colorado's primary safety net institution, Denver Health is a mission-driven organization that has provided more than $3.3 billion in care for the uninsured in the last ten years. Denver Health is a leader in performance and quality improvements and remains financially secure, in part, due to its nationally recognized implementation of lean principles in healthcare. Denver Health is a major resource to the community, serving approximately 185,000 individuals and 67,000 children a year.
Located just south of downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.
We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).
"Denver Health is committed to provide equal treatment and equal employment opportunities to all applicants and employees. Denver Health is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class."
Internal Number: 928
About Denver Health
Take your career to the next level at Denver Health, where we offer a robust benefits package and endless opportunities for growth. Denver Health is a nationally-ranked, locally-trusted, premier healthcare institution located in the heart of Denver, Colorado.Twenty-five percent of all Denver residents, or approximately 150,000 individuals, receive their health care here. We are known as an integrated health care system that encompasses multidisciplinary academic specialties, a community health system, a level I adult trauma center, pediatric emergency and urgent care center home to Denver Public Health and many of the nation’s leaders in medicine.