The Family Support Operations Manager is responsible for coordinating and supervising family support liaison staff and the activities related to the support and assistance of families facing the death of a loved one. The Family Support Operations Manager plans, implements, and documents donation process improvement efforts aimed at maximizing all donor potential. This position provides direction, education and mentoring to team to facilitate efficiency and effectiveness in the donation process and is accountable for Family Service Liaison staff and adherence to all regulatory and accrediting agency standards. This position requires working extended periods up to 24 hours or more with few breaks.

Minimum Qualifications for this position are as follows:

Required:

• College degree required   
• Complete knowledge of the organ donation process
• Leadership ability
• Ability to manage multiple, concurrent priorities; ability to adapt to constantly changing priorities keeping workflow constant
• Ability to meet timelines 
• Ability to analyze data and use data to gain insight into organizational and hospital performance in order to produce positive change
• Strong verbal and written communication skills
• Valid driver's license and dependable transportation

Preferred

• Bachelor's or Master's degree in health related field
• Recent experience in OPO operations is highly preferred 

Benefits:

• Health Insurance
• Dental
• Vision
• Life Insurance
• Accidental Insurance
• Long and Short Term Disability
• Retirement
• Vacation, Sick, PTO, Birthday, Holidays, and Personal Days
• Life Assistance Program
• Educational Reimbursement 
• Professional dues/Certification Reimbursement
• Career Ladder Program

To learn more about KODA, please visit our website at http://www.donatelifeky.org

Kentucky Organ Donor Affiliates is an Equal Opportunity Employer/M/F/Disability/Veteran/Sexual Orientation/Gender Identity