Under general supervision, performs telephone triage under conditions that may be demanding, stressful and repetitious. Functions independently to collect data and make assessments, develop a working diagnosis, determine interventions and disposition per guidelines. Guides evaluation including instructing patient/caller how to evaluate normal/abnormal symptoms, effectiveness of treatment and when to call back. Documents symptoms/complaints, nursing assessment, advice and patient/caller response. Follows policies, procedures, and protocols to ensure consistency and departmental effectiveness as well as improve health care outcomes of patients/callers and their access to appropriate health care.
Essential Duties and Responsibilities
1.Collects patient health data in order to identify relevant and unique patient/caller needs.
3.Evaluates care advice for appropriateness for age of patient/caller.
4.Differentiates normal from abnormal findings, including potential problems.
5.Identifies patient needs and basic understanding of assessment findings as they relate to the practice of telephone triage.
6.Acts appropriately in critical situations.
7.Identifies unique learning needs of patient/caller and participates in their education through care advice and repeat by patient/caller of understanding.
8.Assesses for signs of abuse and makes appropriate referrals
9.Reviews medications/drug dosages and allergies with health history and ensures immunizations are up to date as appropriate.
10.Performs as team leader as assigned to monitor the safety of the call queue and acts as liaison for staffing or interdisciplinary issues.
11.Acts as resource for other staff.
12.Provides feedback to supervisors as appropriate.
13.Analyzes assessment data to determine most appropriate guideline selection for patient/caller.
14.Documentation is Clear and concise and reflects Nursing assessment and care advice given.
15.Reflects any deviations and reason.
16.Performs QI/documentation/audio audits.
17.Advises appropriate disposition for guideline selection for patient/caller.
18.Demonstrates the ability to adjust (override) the dispositionaccording to the unique needs/situation of the patient/caller and using appropriate Nursing Judgment.
19.Integrates quality improvement activities into practice.
20.Assists in identifying ways to promote quality care and in collecting data needed to promote process and operational improvements.
21.Integrates QA audit findings into practice.
22.Recognizes self-learning needs and plans to meet them.
23.Incorporates new knowledge obtained into practice.
24.Other duties as assigned.
Education and Experience
1.Associates degree in Nursing required.
2.Bachelor of Science in Nursing preferred.
3.Two years of recent nursing experience required.
4.Telephone triage experience preferred.
Knowledge, Skills and Abilities
1.Provides age appropriate triage and treatment dispositions to all callers from newborn to Adult, including OB and Worker's Compensation Injury Reporting required.
2.Utilizes computer software and associated programs to triage and send reports to appropriate agencies or clinics required.
3.Uses nursing judgment as an adjunct to the computer Software Program to reach appropriate dispositions and care advice required.
4.Ability to respond appropriately to emergency situations required.
5.Ability to apply nursing principles, practices and techniques required.
6.Ability to exercise initiative and judgment in selecting proper treatment required.
7.Ability to use computers and computer systems required.
8.Bilingual skills preferred.
Certificates, Licenses and Registration
1.Basic Life Support for Health Care Provider Certification/CPR.
2.Active Registered Nurse (RN) License in the State of Colorado or a participating compact state. Multi State License strongly preferred.
Location Denver Health Nurse Line
Work Type Full time
All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.
Denver Health is an integrated, efficient, high-quality academic health care system that is considered a model for the nation. The Denver Health system includes the Rocky Mountain Regional Level I Trauma Center, a 525-bed acute care medical center, Denver's 911 emergency medical response system, 8 family health centers, 15 school-based health centers, the Rocky Mountain Poison and Drug Center, the Denver Public Health Department, an HMO, and The Denver Health Foundation.
As Colorado's primary safety net institution, Denver Health is a mission-driven organization that has provided more than $3.3 billion in care for the uninsured in the last ten years. Denver Health is a leader in performance and quality improvements and remains financially secure, in part, due to its nationally recognized implementation of lean principles in healthcare. Denver Health is a major resource to the community, serving approximately 185,000 individuals and 67,000 children a year.
Located just south of downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.
We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).
"Denver Health is committed to provide equal treatment and equal employment opportunities to all applicants and employees. Denver Health is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class."
Internal Number: 1550
About Denver Health
Take your career to the next level at Denver Health, where we offer a robust benefits package and endless opportunities for growth. Denver Health is a nationally-ranked, locally-trusted, premier healthcare institution located in the heart of Denver, Colorado.Twenty-five percent of all Denver residents, or approximately 150,000 individuals, receive their health care here. We are known as an integrated health care system that encompasses multidisciplinary academic specialties, a community health system, a level I adult trauma center, pediatric emergency and urgent care center home to Denver Public Health and many of the nation’s leaders in medicine.