You bring your body, mind, heart and spirit to your work as a Supply Chain Customer Care Technician II.
You know how to move fast. You know how to stay organized. You know how to have fun.
Youâ™re equally comfortable with working with internal and external customers and have a positive attitude.
Youâ™re great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be strong, the right team is invincible.
Platte Valley Medical Center is a partner of SCL Health which is a nonprofit healthcare organization that focuses on person-centered care. Our 98-bed community hospital is proud to offer comprehensive, integrated care focused on holistic health. We are proud to extend the mission of SCL Health by providing care for the poor, the vulnerable, our communities and each other.
Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, weâ™ve launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off. We also offer financial wellness tools and retirement planning.
Together weâ™ll align mission and careers, values and workplace. Weâ™ll encourage joy and take pride in our integrity.
Weâ™ll laugh at each otherâ™s jokes (even the bad ones). Weâ™ll hello and high five. Weâ™ll celebrate milestones and acknowledge the value of spirituality in healing.
Weâ™re proud of what we know, which includes how much there is to learn.
As a Customer Care Tech II, you need to know how to:
Provide exceptional customer service through all daily interactions with both external and internal departmental contacts.
Receive all incoming requests for notices of material transport, medical/surgical supplies, and patient care equipment. Prioritize requests and dispatches personnel and/or volunteer staff to fulfill transport and supply requests in accordance with departmental response service standards.
Provide timely follow-up information to requesting departments regarding canceled transports, supply outages, and other supply or transport related problems. Also provide this information to the Supervisor.
Issue and credit supply items on the Lawson system in a timely manner.
Coordinate and fill routine supply orders for ancillary departments.
Answer phones and receive requests via the fax machine, call downs, walk-ins, tube system, and/or computer. Resolve customer issues, relating to order discrepancies, distribution of inventory/equipment, accurately enter computer data, and initiate, compile and maintain necessary records and reports.
Serve as a Customer Care Technician I as needed.
We hire people, not resumes. But we also expect excellence, which is why we require:
At least one (1) year in a customer care related role, preferably in a healthcare supply chain environment including knowledge of patient related supplies, materials, equipment, and computer skills, preferred
At least one (1) year of experience acting as a Customer Care Technician I or related position, preferred
Demonstrated knowledge of MMIS, Lawson, or other related inventory system, preferred
Your next move.
Now that you know more about being a Customer Care Tech IIÂ on our team we hope youâ™ll join us. At SCL Health youâ™ll reaffirm every day how much you love this work, and why you were called to it in the first place.
Internal Number: 20001097
About SCL Health
SCL Health is a faith-based, nonprofit healthcare organization that operates eight hospitals, four safety net clinics, one children’s mental health center and more than 190 ambulatory service centers in three states – Colorado, Kansas and Montana. The health system includes 15,000 full-time associates and more than 500 employed providers.