You bring your body, mind, heart and spirit to your work as an End User Analyst Lead.
You know how to move fast. You know how to stay organized. You know how to have fun.
Youâ™re equally comfortable with project management and driving for accurate, timely, and creative solutions across a wide variety of technical systems.
Youâ™re great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be strong, the right team is invincible.
Saint Joseph Hospital is part of SCL Health, a faith-based, nonprofit healthcare organization that focuses on person-centered care. Our 365-bed facility is one of the top-ranked hospitals in Denver, and has been awarded the highest national recognition possible for nursing excellence â“ Magnet designation â“ by the ANCC. We are proud to extend the mission of SCL Health by providing care for the poor, the vulnerable, our communities and each other. Our deep community roots date back to 1873, making us one of the oldest hospitals in Colorado.
Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, weâ™ve launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off. We also offer financial wellness tools and retirement planning.
Together weâ™ll align mission and careers, values and workplace. Weâ™ll encourage joy and take pride in our integrity.
Weâ™ll laugh at each otherâ™s jokes (even the bad ones). Weâ™ll hello and high five. Weâ™ll celebrate milestones and acknowledge the value of spirituality in healing.
Weâ™re proud of what we know, which includes how much there is to learn.
As an End User Analyst Lead you need to know how to:
Monitor and handle troubleshooting of systems, dispatching to appropriate resource if unable to correct issue. Troubleshoot PC and Printer based issues and at times utilizing remote software where appropriate. Adequately document resolution to issues in ticketing software. Maintain and update policies and procedures for areas of responsibility.
Keep user base informed of systems changes (software/hardware upgrades, planned down times, system unavailability). Disseminate information to ITDS and end user base when appropriate. Update support staff regularly on the status of projects, trouble tickets and system changes.
Respond to voicemail, email and ticketing application messages according to priority schedule. Assist with writing problem-solving techniques to be put into ticketing software database.
Support new systems or new facets of existing systems, and keep abreast of technology changes. Participate as the primary agent in the setup and implementation of desktop systems including hardware and software installation, network connectivity, VOIP and analog phone sets/systems installation, and backup systems.
Manage special projects from beginning to end. Develop work plans, tasks, and time estimates. Plan, schedule and prioritize time to complete project tasks and deliverables. Lead project team members to complete project tasks, ensuring that a quality product is produced, on time and within budget.
Serve as mentor and subject matter expert for End User Analysts; assist with training new associates. Assist supervisor in promoting teamwork, customer education and satisfaction while developing the vision required to deliver quality customer service.
We hire people, not resumes. But we also expect excellence, which is why we require:
High School Diploma or equivalent
Minimum of two (2) years of experience in healthcare, technology, or related field
Demonstrated proficiency in microcomputer software, including: Windows and Microsoft Office
Current IT-related certification(s)
Your next move.
Now that you know more about being an End User Analyst LeadÂ on our team we hope youâ™ll join us. At SCL Health youâ™ll reaffirm every day how much you love this work, and why you were called to it in the first place.
Internal Number: 20004600
About SCL Health
SCL Health is a faith-based, nonprofit healthcare organization dedicated to improving the health of the people and communities we serve, especially those who are poor and vulnerable. Founded by the Sisters of Charity of Leavenworth in 1864, our $2.8 billion health network provides comprehensive, coordinated care through eight hospitals, more than 150 physician clinics, and home health, hospice, mental health and safety-net services primarily in Colorado and Montana.