You bring your body, mind, heart and spirit to your work as an End User Analyst Lead.
You know how to move fast. You know how to stay organized. You know how to have fun.
Youâ™re generous with your thoughts, your partnerships and especially your voice, because your opinion matters.
Youâ™re great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be strong, the right team is invincible.
System Services is our Corporate Headquarters in Broomfield, Colorado and is located within the Oracle campus. SCL Health is a faith-based, nonprofit healthcare organization dedicated to improving the well-being of the people we serve.
Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, weâ™ve launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off. We also offer financial wellness tools and retirement planning.
Together weâ™ll align mission and careers, values and workplace. Weâ™ll encourage joy and take pride in our integrity.
Weâ™ll laugh at each otherâ™s jokes (even the bad ones). Weâ™ll hello and high five. Weâ™ll celebrate milestones and acknowledge the value of spirituality in healing.
Weâ™re proud of what we know, which includes how much there is to learn.
As a Lead End User Analyst you need to know how to:
Monitor and handle troubleshooting of systems, dispatching to appropriate STSC resource if unable to correct issue. Troubleshoot PC and Printer based issues and at times utilizing remote software where appropriate. Adequately document resolution to issues in STSC ticketing software.
Keep user base informed of systems changes (software/hardware upgrades, planned down times, system unavailability). Disseminate information to STSC and end user base when appropriate.
Respond to voice mail, email and ticketing application messages according to priority schedule. Assist with writing problem solving techniques to be put into STSC ticketing software database.
Participate as the primary agent in the setup and implementation of desktop systems including hardware and software installation, network connectivity, VOIP and analog phone sets/systems installation, and backup systems.
Manage special projects from beginning to end. Develops work plans, tasks, and time estimates. Plan, schedule and prioritize time to complete project tasks and deliverables. Lead project team members to complete project tasks, ensuring that a quality product is produced, on time and within budget.
We hire people, not resumes. But we also expect excellence, which is why we require:
Associates Degree, equivalent work experience in a related field may be considered in lieu of a degree, required
Demonstrated proficiency in microcomputer software including: Windows and Microsoft Office Products, required
Demonstrated proficiency in computer hardware maintenance and troubleshooting, required
Ability to work rotating shifts and prolonged shifts up to 12 hours, required
Strong research, organizational and analytical skills as well as the ability to teach users, required
Minimum of one (1) year of end user support experience, required
A+ certification preferred
Highly prefer prior healthcare end user analyst experience
Your next move.
Now that you know more about being a Lead End User AnalystÂ on our team we hope youâ™ll join us. At SCL Health youâ™ll reaffirm every day how much you love this work, and why you were called to it in the first place.
Internal Number: 20004742
About SCL Health
SCL Health is a faith-based, nonprofit healthcare organization dedicated to improving the health of the people and communities we serve, especially those who are poor and vulnerable. Founded by the Sisters of Charity of Leavenworth in 1864, our $2.8 billion health network provides comprehensive, coordinated care through eight hospitals, more than 150 physician clinics, and home health, hospice, mental health and safety-net services primarily in Colorado and Montana.