We are seeking a EMS Manager for our hospital to ensure that we continue to provide all patients with high quality, efficient care. We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply now!
We offer you an excellent total compensation package, including competitive salary, excellent benefit package and growth opportunities. We believe in our team and your ability to do excellent work with us. Your benefits include 401k, PTO medical, dental, flex spending, life, disability, tuition reimbursement, employee discount program, and employee stock purchase program. We would love to talk to you about this fantastic opportunity.
Healthcare Corporation of America (HCA) is a community of 94,000 Registered Nurses and 38,000 active physicians. We have over 1,900 facilities ranging from hospitals, freestanding ER’s, ambulatory surgery centers, and urgent care clinics. Our facility based staff continues to raise the bar in patient care. Ten HCA hospitals have been named in IBM Watson Health’s top 100 best-performing hospitals based on patient satisfaction and operational data.
North Suburban Medical Center is the highest-quality hospital in north Denver. As a member of the HealthONE family of hospitals, North Suburban is one of just two hospitals in the state of Colorado to be named a Top Performer on Key Quality Measures each of the last five years. In addition, North Suburban is the only hospital in north Denver to receive an “A” rating on the Leapfrog Group’s biannual patient safety ratings the last nine surveys. North Suburban has been honored by the Women’s Choice Awards as one of America’s Best ERs and one of America’s Best Hospitals for Patient Safety. Licensed for 157 beds, North Suburban is located in Thornton, Colorado, a 10-minute drive from downtown Denver.
Acts as a primary liaison between the HealthONE hospitals and EMS agencies. Serves as an advocate between the hospitals, EMS Medical Directors, ED physicians and ED Medical Directors, Emergency Department staff, Service Line Leaders, EMS agencies, and patients. Works with the EMS agencies and EMS Medical Directors to coordinator and provide CE as planned annually. Serves as the primary resource for EMS agencies.
•Attends local, state, and regional EMS meetings as appropriate •In cooperation with Emergency Department leadership, establishes and maintains a process to quickly and safely receive patients from EMS agencies, allowing a short turnaround time for EMS crews (in compliance with hospital matrices) •Promotes special care capabilities of the hospital to local EMS providers •Conducts regular EMS reception audits
Manages EMS relationship development, implementation and management activities, including: •Facilitates planning process and implementation activities with hospital leadership and physicians •Participates in budgeting process, as appropriate •Develops and grows hospital/EMS collaboration projects and business opportunities •Participates in various recognition programs for EMS •Ensures service line quality, e.g. processes, services, satisfaction, and aligns with facility/division and national quality standards and best practices •Maintains EMS breakroom/lounge and manages communicated content (electronic & print) available to EMS •Triage and research EMS pertinent complaints •Coordinates EMS education activities and EMS specific events with facility and service line leadership and physicians for home facility. •Provides patient follow-up to EMS as appropriate •Facilitates EMS patient care report (PCR) and face sheet information exchange between EMS and the facility •Monitors biophone calls for accuracy of information and quality of interactions •Facilitates orientation to EMS operations/functions for Emergency Department staff •Provides customer service training, biophone etiquette training, and coordinates ride-a-longs for hospital and Emergency Department staff and physicians •Leads the coordination and communication of marketing information and sponsorships targeted at EMS agencies and agency personnel for Division and home facility. •Facilitates the various recognition programs for EMS agencies and personnel •Monitors and communicates performance and inter-agency issues. •Assists agency in completing and reporting agency performance improvement monitoring. •Assists with face sheet and PCR reconciliation •Facilitates and monitors face-to-face handoffs and contact with EMS and Emergency Department personnel. Provides timely feedback and support to both parties •Provides follow-up information to agencies for cardiac, stroke, trauma and other appropriate interesting/educational cases •Reviews and analyzes data in conjunction with the EMS Medical Director. Attends agency PI meetings •Assists with primary, refresher, and standardized courses as mutually agreed upon Participates in other key areas that directly impact service line performance: •Facilitates the coordination of the use of hospital paramedics including training, policies & procedures and certifications •Coordinates facility staff training on EMS etiquette, reception, and relationships as appropriate •Marketing & branding specific to EMS and public safety as appropriate •Market level intelligence on competitors and consumers (EMS and other public safety agencies) •Ensures orientation of students and agency personnel to the facilities and requirements •Provides supervision and education to students in the clinical areas •Rounds periodically on EMS students/program participants while in the clinical area
Communication •Establishes and maintains positive working relationships within the organization based on experience and feedback obtained during the year •Utilizes tact and appropriate problem-solving process when dealing with issues identified •Relays concerns and initiates problem solving in a timely manner •Interacts positively with staff members from other departments, HealthONE facilities, agency personnel, and students •Serves as an ambassador for all department programs •Uses discretion and maintains confidentiality regarding patient and agency personnel information
Fiscal Responsibility •Executes job duties to achieve optimal productivity and efficiency •Demonstrates an appreciation of cost factors in the routine performance of duties; maximizes cost efficiency; implements resource management strategies •Participates in the maintenance of Department equipment and supplies Problem Solving •Responds and adapts to changing expectations and reprioritizes as necessary to expedite Department needs •Assumes responsibility for effectively addressing issues and solving problems •Demonstrates good judgment in handling situations not covered by written or verbal instructions •Cooperates with intradepartmental problem identification and solutions
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply. We promptly review all applications. If you are highly qualified you will hear from one of our managers. Come unlock the possibilities and apply today!
•Bachelor’s degree preferred LICENSE/CERTIFICATIONS •Paramedic or RN License required •BLS certifications required •ACLS certifications preferred •PALS or equivalent preferred •ITLS or equivalent preferred
EXPERIENCE •Minimum 5 years progressive experience in a field/clinical setting as a paramedic or emergency nurse •Must maintain documentation of 16 hours per year of continuing education in EMS topics and instructional techniques.
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Join our HealthONE family -- the largest healthcare system in the Denver metro area. Eight world-class hospitals. 40+ outpatient facilities. Countless opportunities.HealthONE is an equal opportunity employer.