Under general supervision, interprets either over the phone, on video in a call center setting, or in person for medical staff and for limited English proficiently patients and their families requiring language assistance. Interpreters follow policies & procedures including the ethical codes that protect the confidentiality of information. Accurately interprets both the content and the spirit of the communication without adding, omitting, editing, or changing the information. Interpreters will seek clarification as needed. Expertise with medical terminology and vocabulary strongly preferred. Medical Interpreter experience strongly preferred.
1. Accurately interprets both the content and the spirit of the communication and seeks clarification, as needed. Does not add, omit, change or edit information. Interpreter remains as the voice of the provider and patient only. 2. Demonstrates communication skills, working knowledge of anatomy, medical terms related to diagnoses, procedures, medical interventions and symptoms by accurately conveying information between the patient and the care provider. 3. All interpretations can be done via phone, video, or face to face, with exceptional customer service. 4. Practices interpretations in a manner complying with the Medical Interpreter Code of Ethics. Professional boundaries and patient confidentiality are maintained.5. Works under pressure and remains calm and polite in difficult provider/patient situations. 6. Excellent phone etiquette, and timeliness in routinely responding to interpretation requests within 15 minutes. 7. Identifies and addresses learning needs through in-service attendance, reading and other education opportunities.8. Establishes and maintains effective, professional working relationships with callers, patients, clients, staff, and the public.9. Other duties as assigned.
Knowledge, Skills & Abilities
Knowledge, Skills and Abilities1. Excellent customer service skills. 2. Exceptional timeliness in routinely responding to face to face interpretation request within Key Performance Indicators. 3. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. 4. Ability to communicate effectively.5. Must be fully fluent in English and Spanish and pass a Medical Interpreter assessment test. Computers and Technology1. Working knowledge of Microsoft Office Suite (Outlook, Word, Excel)2. Epic EMR experience preferred3. Knowledge of call center technology.
* High School Diploma or GED
Work Type Full time
All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.
Denver Health is an integrated, efficient, high-quality academic health care system that is considered a model for the nation. The Denver Health system includes the Rocky Mountain Regional Level I Trauma Center, a 525-bed acute care medical center, Denver's 911 emergency medical response system, 8 family health centers, 15 school-based health centers, the Rocky Mountain Poison and Drug Center, the Denver Public Health Department, an HMO, and The Denver Health Foundation.
As Colorado's primary safety net institution, Denver Health is a mission-driven organization that has provided more than $3.3 billion in care for the uninsured in the last ten years. Denver Health is a leader in performance and quality improvements and remains financially secure, in part, due to its nationally recognized implementation of lean principles in healthcare. Denver Health is a major resource to the community, serving approximately 185,000 individuals and 67,000 children a year.
Located just south of downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.
We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).
"Denver Health is committed to provide equal treatment and equal employment opportunities to all applicants and employees. Denver Health is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class."
Internal Number: 2155
About Denver Health
Take your career to the next level at Denver Health, where we offer a robust benefits package and endless opportunities for growth. Denver Health is a nationally-ranked, locally-trusted, premier healthcare institution located in the heart of Denver, Colorado.Twenty-five percent of all Denver residents, or approximately 150,000 individuals, receive their health care here. We are known as an integrated health care system that encompasses multidisciplinary academic specialties, a community health system, a level I adult trauma center, pediatric emergency and urgent care center home to Denver Public Health and many of the nation’s leaders in medicine.