Under general supervision, provide patient navigation services as it relates to care coordination, referral management, and service continuity including but not limited to assisting with navigating the health care system, re-engaging patient care and Patient Centered Medical Home (PCMH) connection, specialty specific health education, information, support, and access to services/resources for all patients.
Essential Duties and Responsibilities:
1.Acts as an 'extender' for the specialty clinics by coordinating, supporting, and assisting as needed to facilitate care coordination and individual plans of care.
2.Assist patients in problem solving potential issues related to the health care system, financial or social barriers (e.g. request interpreters as appropriate, transportation services or prescription assistance).
3.Acts as the system navigator and point of contact for patients and families, with patients and families having direct access for asking questions and raising concerns.
4.May assume advocate role on the patient's behalf with the carrier to ensure approval of the necessary supplies/services for the patient in a timely fashion.
5.Identify and utilize cultural and community resources.
6.Establish and maintain relationships with identified service providers.
7.Using motivational interviewing and teach back tools for reviewing patient instructions
8.Connecting care within the community (i.e., support groups)
9.Coordinating amongst providers in an effort to support a multidisciplinary team to enhance patient experience and satisfaction
10.Serves as a liaison for internal and external care providers and/or families/caregivers
11.Identifies opportunities and collaborates with specialty care team to implement solutions
12.Actively advocates for patients to improve their healthcare experience and individual health outcomes.
13.Other duties as assigned.
Knowledge, Skills & Abilities
Knowledge, Skills and Abilities:
1.Job Knowledge of medical terminology, understand of basic care coordination and case management-related service function (patient interview, discharge planning, referral management, community resources, etc.), basic understanding of health insurance.
2.Bilingual English/Spanish preferred; able to work well in a team-based setting; communicate effectively in a written and verbal form with health care team, patients/families and community, internal and external providers; resourcefulness in problem solving and analytical thinking; shows accountability and able to take and follow through with delegated tasks with minimal direction from supervisor; flexibility in responding to multiple demands.
Computers and Technology
1.Microsoft Office Suite
3.Other duties as assigned.
High School Diploma or GED (Required) Associates and/or Bachelor's preferred.
2 years of experience as a Patient Navigator or similar role required.
Location Administrative Offices
Work Type Full time
All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.
Denver Health is an integrated, efficient, high-quality academic health care system that is considered a model for the nation. The Denver Health system includes the Rocky Mountain Regional Level I Trauma Center, a 525-bed acute care medical center, Denver's 911 emergency medical response system, 8 family health centers, 15 school-based health centers, the Rocky Mountain Poison and Drug Center, the Denver Public Health Department, an HMO, and The Denver Health Foundation.
As Colorado's primary safety net institution, Denver Health is a mission-driven organization that has provided more than $3.3 billion in care for the uninsured in the last ten years. Denver Health is a leader in performance and quality improvements and remains financially secure, in part, due to its nationally recognized implementation of lean principles in healthcare. Denver Health is a major resource to the community, serving approximately 185,000 individuals and 67,000 children a year.
Located just south of downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.
We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).
"Denver Health is committed to provide equal treatment and equal employment opportunities to all applicants and employees. Denver Health is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class."
Internal Number: 2602
About Denver Health
Take your career to the next level at Denver Health, where we offer a robust benefits package and endless opportunities for growth. Denver Health is a nationally-ranked, locally-trusted, premier healthcare institution located in the heart of Denver, Colorado.Twenty-five percent of all Denver residents, or approximately 150,000 individuals, receive their health care here. We are known as an integrated health care system that encompasses multidisciplinary academic specialties, a community health system, a level I adult trauma center, pediatric emergency and urgent care center home to Denver Public Health and many of the nation’s leaders in medicine.