SHIFT: Days (rotating weekends) SCHEDULE: Full-time Hourly Wage Estimate: $21.49 - $28.20/Hour The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. Most candidates will start in the bottom half of the range. To learn more about the employee benefits that are available click here.
Do you have a passion for healthcare and helping others? Do you enjoy working in a fast-paced, patient-centered environment? Jump-start your Health Care career and be a part of our exciting expansion at Centennial Hospital.
OPENING SPRING 2021 THE NEW CENTENNIAL HOSPITAL
The new Centennial Hospital, part of HealthONE, the largest healthcare system in Denver, will open March 2021. We are pleased to expand our services with a full-service, 20 bed, boutique hospital.
While our hospital is new, the care and unwavering commitment to our community has been strong for nearly 35 years. Adding the convenience of a full-service hospital in Centennial allows patients to receive care in the community where they live: exceptional care, close to home.
With the development of our new facility, we are currently hiring to build a world-class, dynamic team. We would love to talk to you about this fantastic opportunity!
We are committed to providing our employees with the support they need. At HealthONE / HCA, we offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you and your family needs. Some of our unique benefits we offer include:
Tuition Reimbursement/Assistance Programs
Paid Personal Leave
401k (100% annual match – 3%-9% of pay based on years of service)
Identity Theft Protection discounts
Auto, Home, and Life Insurance options
Employee Stock Purchase Program (ESPP)
We are seeking a Guest Services Coordinator to ensure that we continue to provide all patients with high quality, efficient care. We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply now!
Here is some of what you can expect from being the Coordinator of Guest Services:
You are responsible for high level assessment and problem resolution in regard to resolving patient concerns and complaints.
You must exhibit high degree of tact and diplomacy and ability to handle sensitive issues in a way that fosters a positive patient experience.
You oversee the functions of Patient Relations with the hospital staff, physicians, and hospital administration.
Your role monitors facility compliance with the Patient Self Determination Act and the Colorado statutes pertaining to Patient Rights and Grievance Mechanism.
Your role serves as a liaison between patients and staff, responds to requests for service, and assists in locating belongings.
You meet weekly with executive team to review and address all patient issues.
What qualifications you will need:
Bachelor’s Degree preferred. High School diploma or GED required.
Experience: 1-3 years’ experience in customer service issues preferred.
Special Qualifications: Strong, effective communication skills, must possess effective organizational skills and have the ability to prioritize and manage people and projects.
Proficient computer skills with knowledge of word processing, spreadsheets and other job required programs.
The Medical Center of Aurora, the first community hospital in the Denver Metro area to receive three-time Magnet designation for nursing excellence by the American Nurses Credentialing Center (ANCC), is a 346-bed acute care hospital located in Aurora, Colorado. The Medical Center of Aurora is comprised of six campuses in Aurora and Centennial, Colo., including the Main Campus, located at Interstate 225 and Mississippi, the North Campus Behavioral Health and Wellness Center, Centennial Medical Plaza (Centennial Hospital in Spring 2021), Saddle Rock ER, Spalding Rehabilitation Hospital, Spalding Rehabilitation at P/SL, and a medical office building at Green Valley Ranch. The Main Campus facility is a Level II Trauma Center with Primary Stroke Certification and Chest Pain Center accreditation, and has an affiliation with Rocky Mountain Hospital for Children as well as the Sarah Cannon Cancer Institute.
The Medical Center of Aurora has received seven consecutive ‘A’ grades from The Leapfrog Group (Fall 2016 - Spring 2019), was Colorado’s only hospital to receive the Leapfrog Top General Hospital designation two years in a row (2016, 2017), was recognized as a Best Regional Hospital by U.S. News & World Report (2014-2015, 2017-2018, 2018-2019), and was named to Healthgrades 2020 America’s 250 Best Hospitals, putting TMCA in the top five percent of U.S. hospitals for clinical outcomes. The Medical Center of Aurora is proud to be a part of the HealthONE system of hospitals.
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply. We promptly review all applications. If you are highly qualified, you will hear from one of our managers. Come unlock the possibilities and apply today! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Our Company’s recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, let us know by clicking here.
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Join our HealthONE family -- the largest healthcare system in the Denver metro area. Eight world-class hospitals. 40+ outpatient facilities. Countless opportunities.HealthONE is an equal opportunity employer.