Under minimal supervision this position is responsible for the day-to-day operation of the Insurance Verification, Financial Counseling and Ancillary clinic registration teams This supervisor will lead teams in the delivery of insurance verification, financially clearing future visits, documentation and verification of health insurance coverage information. The supervisor and staff utilize the EPIC System and various third party sites for the verification of eligibility and benefits for patients. Success in the position requires the ability to manage staff schedules, monitor metrics to ensure consistent service and access to Denver Health.
Under minimal supervision, this position is responsible for the day to day operation of patient access in alignment with organizational goal. The Supervisor will lead team in the collection of all patient demographic information, documentation and verification of health insurance coverage information. The Supervisor will perform administrative support functions for clinic management. The supervisor and staff will utilize the EPIC system and various third-party websites/portals for the verification of eligibility and healthcare benefits for patients. Supervisor will train, mentor and coach specialists, prepare and deliver performance evaluations and initiate corrective action when necessary. Demonstrates and promotes exemplary patient experience through training and role modeling. Success in this position requires the ability to set a positive tone for their team, encourage staff development, manage staff schedules, monitor metrics and ensur e consistent access to care throughout Denver Health.
1.Assures completed and accurate vetting of all patients which includes timely authorization and financial clearance.
2.Collects comprehensive demographic and insurance information.
3.Tracks and summarizes reports and presents information on a regular basis to staff and clinic management.
4.Meets the hospital standard in monthly registration audits (QA).
5.Schedules staff coverage, plans and monitors work activities, sets priorities and goals participates in performance evaluations, corrective action/accountability-based performance.
6.Coaches, mentors, educates and participates in development of staff.
7.Monitors registration flow and phone queue.
8.Maintain a timely and efficient charge reconciliation process. Keep up to date and involved in process improvement initiatives.
9.Promote team building through participation in clinic activities and staff meetings.
10.Directs patients/families to appropriate resources (enrollment, patient advocates, medical records, etc.
11.Assists clinic management in addressing patient compliments and complaints. Order supplies for units, maintains inventory, and resolves supply issues. Updates and maintains clinic standard work, improves processes, continually searches for opportunities to increase efficiency and eliminate redundancies.
12.Schedule and attend regular staff meetings as well as management meetings.
13.Assigns duties and reviews daily work of clerical staff.
14.Implements, coaches and supports patient experience tactics and initiatives. Educates specialists of new policies and processes.
15.Monitors and tracks quality assurance. Identifies training and staff development needs and ensures appropriate training is provided.
16.Hires new specialists, monitors and approves employee timecards.
17.Other duties as assigned.
Knowledge, Skills & Abilities
Five years in a hospital or medical office setting with benefit verification and financial vetting processes required.Knowledge, Skills and Abilities1. Skilled in evaluating factors requiring judgment, analytical thinking, and problem solving. 2. Ability to simultaneously coordinate and supervisor several functions, programs or projects in various stages of completion. 3. Ability resolve problems that arise in the normal course of work, with specialized knowledge of the programs and policies of the organization.Computers and Technology1. Proficient in Microsoft Office Suite.2. Knowledge of:a. Epicb. Insurance verification portalsc. Cisco applications
Knowledge, Skills and Abilities
1.Knowledge of medical terminology.
2.Strong organizational skills.
3.Basic understanding of health insurance.
4.Ability to manage multiple projects effectively and independently.
5.Ability to demonstrate excellent work with minimal supervision.
6.Ability to prioritize tasks with varied patient complexities and populations.
7.Outstanding interpersonal skills and the ability to effectively communicate across a wide spectrum of audiences.
8.Understand of basic care coordination and case management-related service function (patient interview, discharge planning, referral management, community resources, etc.)
9.Resourcefulness in problem solving and analytical thinking; shows accountability and able to take and follow through with delegated tasks with minimal direction from supervisor; flexibility in responding to multiple demands.
10.Bilingual preferred (English/Spanish).
Computers and Technology
1.Microsoft office suite proficiency
High School Diploma or GED (Required)
Three years of customer service, professional clerical or healthcare experience required. 4. Two years of experience in a lead or supervisor role required.
Location Adult Urgent Care
Work Type Full time
All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.
Denver Health is an integrated, efficient, high-quality academic health care system that is considered a model for the nation. The Denver Health system includes the Rocky Mountain Regional Level I Trauma Center, a 525-bed acute care medical center, Denver's 911 emergency medical response system, 8 family health centers, 15 school-based health centers, the Rocky Mountain Poison and Drug Center, the Denver Public Health Department, an HMO, and The Denver Health Foundation.
As Colorado's primary safety net institution, Denver Health is a mission-driven organization that has provided more than $3.3 billion in care for the uninsured in the last ten years. Denver Health is a leader in performance and quality improvements and remains financially secure, in part, due to its nationally recognized implementation of lean principles in healthcare. Denver Health is a major resource to the community, serving approximately 185,000 individuals and 67,000 children a year.
Located just south of downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.
We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).
"Denver Health is committed to provide equal treatment and equal employment opportunities to all applicants and employees. Denver Health is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class."
Internal Number: 3426
About Denver Health
Take your career to the next level at Denver Health, where we offer a robust benefits package and endless opportunities for growth. Denver Health is a nationally-ranked, locally-trusted, premier healthcare institution located in the heart of Denver, Colorado.Twenty-five percent of all Denver residents, or approximately 150,000 individuals, receive their health care here. We are known as an integrated health care system that encompasses multidisciplinary academic specialties, a community health system, a level I adult trauma center, pediatric emergency and urgent care center home to Denver Public Health and many of the nation’s leaders in medicine.