Description

Do you have the career opportunities you want in your current role? We have an exciting opportunity for you to join the nation's largest provider of healthcare services as an Call Center Specialist Lead!

At Wesley Healthcare, we want to ensure your needs are met. We offer a variety of comprehensive medical, dental, and vision plans along with some unique benefits including:

·         Tuition Reimbursement/Student Loan Assistance Programs

·         Paid Personal Leave

·         401k (100% annual match – 3%-9% of pay based on years of service)

·         Identity Theft Protection discounts

·         Auto, Home, and Life Insurance options

·         Adoption Assistance

·         Employee Stock Purchase Program (ESPP)

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated professional like you to be a part of our team. Join us in our efforts to better serve our community!

A few responsibilities of our Call Center Specialist Lead include:

• Dispatches various emergency team members to respond to any given emergency such as Code Blues, Infant Abductions, Fire, Trauma, Emergency Preparedness Plans, Hazardous Materials Spills, Intrusion Alarms, Panic Button Alarms and other emergencies
• Record and log details of each emergency request received for future reference and legal support
• Processes requests for communication with physicians, residents, hospital staff and patients by utilizing various paging systems
• Locates physicians in emergency situations
• Communicates and announces any emergency situation for the medical center and provides detailed information to key personnel via radio, telephone dispatch, and follows procedures to alert emergency personnel such as fire and police departments
• Handles all  incoming calls and paging responsibilities for all campuses of Wesley Medical Center
• Sets up pagers, cell phones and spectra links for physicians, employees and on -call teams
• Participates in the Emergency Preparedness Plan with the Administrator On -Call, Security, and Chief Medical Officer
• Maintains computer database of all admitting physicians and residents
• Assists medical staff, hospital staff, patients and visitors with long distance calling, phone system capabilities, patient information and complaints
• Dispatches Director on -call and Administrator on -call for calls received through the PALS line
• Maintains daily on -call schedules for Trauma Alert team members including staff surgeon, chief and junior surgery residents, anesthesiologist, orthopedic resident and other various hospital staff
• Dispatches appropriate personnel for equipment failures
• Dispatches appropriate personnel for after-hours emergency medical procedures including CVL, EEG, Endoscopy, Dialysis, Speech Therapy and others as required
• Answers  calls   for  various  clinics   and  departments   to  coordinate   patient   to  physician communication
• Answers  calls  from the  public regarding patient room and other information routes calls as appropriate
• Maintains trauma log and media book for trauma certification
• Dispatches appropriate personnel for all calls on the PALS line
• Trains and orients all new personnel in the department
• Maintains Room & Bed Master for IntelliDesk
• Sets up new paging clients /employees for desktop paging
• Files and maintains on call schedules for physician groups & check out reports
• Maintains current knowledge of all systems, acts as a role model/resource, and oversees the effective communication within the department to physicians and their personnel, employees, patients, and visitors
• Establishes and maintains effective and respectful communication in development of all collaborative relationships
• Be flexible and able to assess staffing issues and resolve conflict with other staff members or upset callers
• Be willing to assist with the training of new personnel
• Communicates with outside vendors when equipment or software issue failures occur
• Follows up on all outstanding on-call schedules on a daily, weekly, and monthly basis
• Prints paging records for various individuals or groups upon request
• Performs all other duties as assigned

One of the most experienced and comprehensive medical centers in Kansas! Wesley Medical Center is the hospital of choice for thousands of people in Kansas and northern Oklahoma. Their preference for Wesley extends well beyond the high quality medical services Wesley offers. It also includes the spirit of intensive caring that inspires and guides everyone who works at Wesley Medical Center. Wesley Medical Center is an acute care center, level I trauma center and licensed for 760 beds and 102 bassinets.  As a leader in overall recommend care, Wesley treats more than 24,000 patients annually and delivers more than 6,000 babies - more than any hospital in a 13 state region! Wesley Healthcare owns and operates Wesley Medical Center, Wesley Woodlawn Hospital & ER, Wesley Children’s Hospital, Wesley West ER, Wesley Derby ER and multiple WesleyCare clinics.

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply. We promptly review all applications. If you are highly qualified you will hear from one of our managers. Come unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Qualifications

Required Job Qualifications include:

• 1 year previous call center experience -preferably in a large medical center 

Notice

Our Company’s recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, let us know by clicking here.

For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 option 1.