You bring your body, mind, heart and spirit to your work as a Patient Access Supervisor.
Youâ™re generous with your compassion, your partnerships and especially your voice, because your opinion matters.
Youâ™re equally comfortable with day-to-day operations, quality improvement initiatives, and human resources management.
Youâ™re great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be strong, the right team is invincible.
Lutheran Medical Center is part of SCL Health, a faith-based, nonprofit healthcare organization that focuses on person-centered care. Our 249-bed community-based hospital provides comprehensive, specialty care to the poor, the vulnerable, our communities and each other. Dating back to 1905, we are proud of the rich history and inspiring mission our hospital has embodied for over 110 years.
Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, weâ™ve launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off. We also offer financial wellness tools and retirement planning.
Together weâ™ll align mission and careers, values and workplace. Weâ™ll encourage joy and take pride in our integrity.
Weâ™ll laugh at each otherâ™s jokes (even the bad ones). Weâ™ll hello and high five. Weâ™ll celebrate milestones and acknowledge the value of spirituality in healing.
Weâ™re proud of what we know, which includes how much there is to learn.
As a Patient Access Supervisor, you need to know how to:
Oversee day-to-day registration operations.
Maintain and monitor the schedules daily to ensure appropriate coverage for areas of responsibility.
Define clear roles and responsibilities for staff instilling accountability. Be responsible for meeting quality and POS financial goals.
Develop and maintain written procedures and policies to guide clarify and support staff in their individual roles.
Monitor, organize, and delegate the teamâ™s workload.
Work with Patient Access trainers and employees to set goals for employee performance and growth.
Coach and provide training for staff and direct employees toward established department goals.
Conduct interviews, orient, train, counsel, mentor, discipline and evaluate all staff members.
Adjust organization structure and process to meet anticipated or identified business challenges.
Conduct random sampling monthly of patientâ™s accounts to verify all registration policies and procedures are being consistently utilized and applied.
Establish benchmarks for staff performance and audits staff registration functions.
Monitor accuracy, volume and productivity to ensure timely and accurate information and reports it monthly.
Demonstrate knowledge of medical terminology and heath care benefits plans including Medicare, Medicaid, and other third party payers.
Maintain a strong relationship with Utilization Review on Bed control functions to ensure process accuracy.
Ensure compliance with federal regulations, including HIPAA, JCAHO, Medicare and other third-party.
We hire people, not resumes. But we also expect excellence, which is why we require:
Associateâ™s Degree or a minimum of four (4) years of relevant work experience, required
Bachelorâ™s Degree or a minimum of five (5) years of relevant work experience, preferred
Current Certified Healthcare Access Manager (CHAM) certification, preferred
Your next move.
Now that you know more about being a Patient Access Supervisor on our team we hope youâ™ll join us. At SCL Health youâ™ll reaffirm every day how much you love this work, and why you were called to it in the first place.
Internal Number: 21001204
About SCL Health
SCL Health is a faith-based, nonprofit healthcare organization dedicated to improving the health of the people and communities we serve, especially those who are poor and vulnerable. Founded by the Sisters of Charity of Leavenworth in 1864, our $2.8 billion health network provides comprehensive, coordinated care through eight hospitals, more than 150 physician clinics, and home health, hospice, mental health and safety-net services primarily in Colorado and Montana.