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Obtains blood specimens accurately and quickly using proper technique with attention to patient care and safety and promptly delivers specimens to the laboratory for the reporting of results.
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Correctly identifies patient and labels specimens according to procedure manual, 100% of the time, as observed by supervisor. *
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Reports to the floor to obtain specimens according to urgency of request and promptly returns specimen to laboratory as observed by supervisor with no more than 4 variances per year. *
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Collects specimens using proper technique to avoid hematomas, short draws, hemolysis, etc., at all times, with a minimum of "couldn't gets," as observed by supervisor with no more than 7 variances per year. *
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Exercises good judgment in handling unusual circumstances (i.e., drawing near IV site, A-lines, etc.) and notifies appropriate tech in each instance, as observed by supervisor with no more than 4 variances per year. *
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Checks for discrepancies in orders and resolves any that exist, signing only after patient is drawn, as outlined in phlebotomy manual and documented on checklist no more than 6 variances per year. *
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Recognizes and addresses growth and developmental changes and needs in caring for and providing treatment to neonatal, pediatric, and geriatric patients. *
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Follows all related policies and procedures as outlined by THH lab. *
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Screens and refers all incoming calls and department visitors in a timely manner.
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Answers the telephone promptly and courteously, identifying self and department at all times.
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Assists all visitors or callers, routing to appropriate department within 5 minutes of receiving call.
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Maintains accurate telephone messages for department personnel and routing of same in a timely manner.
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Promotes a safe working environment by regimented clean up and adherence to safety manuals.
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Cleans drawing room before the end of each shift, as observed by supervisor with no more than 4 variances per year. *
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Protects self and co-workers by practicing safety precautions as established in safety and infection control manuals. *
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Keeps phlebotomy tray clean and organized as observed by supervisor with no more than 4 variances per year. *
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Facilitates effective ongoing communication both within the lab and with other departments to ensure efficient departmental operation.
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Answers telephone and pages promptly in a courteous manner, identifying self and department at all times.
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Demonstrates good judgment in directing phone calls or questions to the appropriate department or individual with no more than 6 variances per year.
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Assists as necessary in orientation and training of new employees as documented on training checklists.
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Relays information to on-coming shift, making sure department is covered prior to leaving as observed by supervisor with no more than 6 variances per year.
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Performs a variety of clerical tasks to ensure smooth operation of department.
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Restocks drawing room supplies daily, emergency department or nursery as needed.
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Demonstrates knowledge of computer functions and a willingness to fill in for secretarial assistant when necessary, as observed by supervisor. *
