The CHRISTUS Transfer Center RN is responsible for evaluating, coordinating, processing, screening, and documentation of patient transfers into the CHRISTUS Health Northeast Texas System. The CHRISTUS Transfer Center RN will collaborate with relevant business partners for appropriate level of care and transport of patients into the CHRISTUS Health Northeast Texas system. The CHRISTUS Transfer Center will be responsible for obtaining appropriate medical and demographic information and coordinating communication between the referring and receiving physician as well as between healthcare facilities. The CHRISTUS Transfer Center RN will efficiently engage appropriate departments in the transfer process. The CHRISTUS Transfer Center RN will utilize problem solving and customer service skills to determine the best course of action for the patient, the physician, and the hospital by working closely with facility House Supervisors, referring physicians, ED and inpatient staff to ensure the effective and efficient transfer of every patient. This position requires the full understanding and active participation in fulfilling the Mission of CHRISTUS Health. It is expected that the associate demonstrate behavior consistent with the Core Values. The associate shall support CHRISTUS Health's strategic plan and the goals and direction of their Performance Improvement Plan.
Associates degree in nursing (ADN) or Baccalaureate degree in nursing (BSN) required.
Exceptional customer service skills required to effectively manage call center / transfer center calls and meet customer service expectations.
Ability to prioritize, problem solve and multi-task in a potentially high stress environment is required.
Proficient to expert knowledge of Microsoft Office, HCIS (preferably Meditech) and web based computer applications
Three to five years clinical nursing experience required, preferably in a critical care or emergency department setting.
Demonstrated experience and success in a role or environment highly focused on exception customer service is highly desired.
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.