Welcome to the largest health ecosystem in Colorado and western Kansas. Welcome to living your mission among thousands of people on fire to live theirs too. Welcome to options, possibilities and values that guide exceptional care. Welcome to extremely important industry challenges and opportunities to solve complex problems. Welcome to highly intelligent teams, overflowing community and the wholeness of mind, body and spirit that is Centura Health.
Flourishing Begins Here
You have a purpose, unique talents and NOW is the time to embrace it, live it and put it to work. At Centura Health, we value incredible people with incredible skills but your commitment to a greater cause is something we value even more.
Job Summary Operates under the auspices of enterprise led HR, meaning, our work will be connected and consistent across our organization with our people being at the center. Our aim is to achieve an incredible Associate experience in which our associates, physicians and leaders can flourish and feel part of a connected ecosystem. Working as part of the People Service Center function, this role will be responsible for timely resolution and intake/triage addressing Centura associate inquiries as it relates to HR and Payroll related issues. Addressing inquiries in compensation, benefits, wellness, payroll, and other related items, works to resolve the issue effectively and accurately. In complex matters, works collaboratively with subject matter experts to ensure timely and accurate resolution of HR and/or payroll related items.
What You Bring/Job Requirements
In addition to bringing your whole self to the workplace each day, qualified candidates will need the following:
Job Responsibilities (essential functions) Answers incoming calls and inquiries in a professional/courteous manner. Handles general and broad Human Resources inquiries/complaints for internal and external customers to ensure quick, equitable, courteous resolution and appropriately directs more complex inquiries to appropriate pod/tier. Follows established protocol to determine appropriate handoff. Maintains contact to related stakeholder(s) to facilitate proper and complete resolution. Provides excellent customer service and technical support as needed. Prepares documentation in appropriate system to identify resolution and remains in constant communication with all stakeholders to ensure timely and accurate resolution of issues.
Minimum Experience Requirements 1 year of customer service experience Knowledge of governmental regulations, legal compliance related to compensation, benefits, pension and general employment law Strong customer service experience Demonstrated proficiency in managing multiple tasks and good time management skills Must have strong verbal and written communication skills Ability to use various software programs (HRIS, Timekeeping, MS Word/Excel, CRM tool) Healthcare experience preferred
6 month contract
Your Connected Community
When people and places align, incredible things happen. Just like the 21,000+ amazing associates who work here, every community within Centura Healths connected ecosystem has its own unique history, story and personality.
Centura HealthCorporateService Center
Centura Health is headquartered inCentennial, CO, with additional business officelocations throughout the Denver Tech Center. The Corporate Service Center is home to our leaders and centralized teams that support our hospitals, clinics and people including marketing, human resources, employee benefits, finance, billing, talent acquisition/development, payor relations, IT, project management, community benefit and more. Whether you work in the corporate headquarters or one of our nearbyoffices, youll experience a culture of collaboration and community where incredible people are doing incredible things every day.
Caring for Your Whole Well Being
Were committed to delivering whole person care and understand that a comprehensive benefits package will enrich the lives of our associates at work and at home.At Centura Health, we offer incredible benefits that impact mind, body, and spirit to eligible associates. Our total rewards are designed with your well-being in mind and may include:
401K, which includes matching when eligible
Three Health Insurance Plan Options including covering eligible dependents
Two Dental Insurance Plan Options including covering eligible dependents
Vision Insurance including covering eligible dependents
Daycare & Medical Flexible Spending Account Options
Leaves of Absence, Short Term Disability, and Long Term Disability
Life Insurance and Spouse & Child/Dependent Life Insurance Coverage Options
Voluntary Benefits including Hospital Indemnity Coverage, Critical Illness, Accident, Permanent Life insurance, and Norton LifeLock
Paid Time Off & Sick Pay
Employee Wellness Resources
Employee Assistance Programs
Relocation assistance based on location
Associate Discounts for Phone, Cell Phone Plans, Auto Insurance, Home Insurance, Auto Buying, Pet Insurance, and much more...
The pay rate for this position is listed above and varies based on experience, skills, and comparison to others who are already in this role. *If you do not see the pay range for this position listed, you are on a third party job board. All of our pay ranges are clearly posted on our careers site www.centura.org/careers. Please visit our Careers page and apply today!
Find your ideal career at Centura Health! With 16 hospitals, physician clinics, hospice services, home care and senior living communities, Centura Health's vast network of care spans Colorado and Western Kansas so you can experience a balanced lifestyle and enjoy a fulfilling career anywhere you want to work, live and play in Colorado. From the fast pace of a Denver-area Level 1 Trauma Center to a smaller rural or mountain hospital – we proudly offer a more diverse range of work settings and locations than any other health care employer in the state. Centura is an equal opportunity employer.