Job Summary Responsible for supporting organizational quality and performance improvement initiatives, patient safety, regulatory and advancing evidenced based practices as directed by the Director of Quality and Patient Safety Officer. Promotes patient and family centered care by collaborating with entity key stakeholders, Group Patient Representative, and Group Quality Director. Under the direction of the entity Quality Director and Patient Safety Officer, oversees patient and customer service focus for the hospital creating a supporting and healing environment for the patient and their families. Identifies organizational opportunities for delivering a superior patient experience based on customer feedback, proactive consultation, satisfaction results, and analysis of complaints and grievances. Serves as the entity Patient Representative and champion for HCAHPs initiatives.
$32.01/hr - $43.95/hr
Flourishing Begins Here
Minimum Experience Requirements Two years clinical, quality and/or relevant healthcare-related experience. Three years of related experience in hospitality or public relations. Experience with performance improvement methodologies, tools, systems including LEAN methodology, preferred. Alternate dispute resolution training and/or mediation training or certification and/or conflict resolution training, preferred. Advanced analytical, communication and problem solving skills. Computer proficiency in Microsoft Office and database applications.
What You Bring/Job Requirements
Bachelor's Degree, Required. Within a healthcare speciality, preferred
Caring for Your Whole Well Being
Were committed to delivering whole person care and understand that a comprehensive benefits package will enrich the lives of our associates at work and at home.At Centura Health, we offer incredible benefits that impact mind, body, and spirit to eligible associates. Our total rewards are designed with your well-being in mind and may include:
401K, which includes matching when eligible
Three Health Insurance Plan Options including covering eligible dependents
Two Dental Insurance Plan Options including covering eligible dependents
Vision Insurance including covering eligible dependents
Daycare & Medical Flexible Spending Account Options
Leaves of Absence, Short Term Disability, and Long Term Disability
Life Insurance and Spouse & Child/Dependent Life Insurance Coverage Options
Voluntary Benefits including Hospital Indemnity Coverage, Critical Illness, Accident, Permanent Life insurance, and Norton LifeLock
Paid Time Off & Sick Pay
Employee Wellness Resources
Employee Assistance Programs
Relocation assistance based on location
Associate Discounts for Phone, Cell Phone Plans, Auto Insurance, Home Insurance, Auto Buying, Pet Insurance, and much more...
The pay rate for this position is listed above and varies based on experience, skills, and comparison to others who are already in this role.
Find your ideal career at Centura Health! With 16 hospitals, physician clinics, hospice services, home care and senior living communities, Centura Health's vast network of care spans Colorado and Western Kansas so you can experience a balanced lifestyle and enjoy a fulfilling career anywhere you want to work, live and play in Colorado. From the fast pace of a Denver-area Level 1 Trauma Center to a smaller rural or mountain hospital – we proudly offer a more diverse range of work settings and locations than any other health care employer in the state. Centura is an equal opportunity employer.