JOB SUMMARYThe Supv Customer Service provides supervisory support to the front-end contact center operations. This position supervises team members primarily responsible for responding to phone, email and other electronic requests and inquiries, to ensure the highest quality level of customer satisfaction and resolution.ESSENTIAL FUNCTIONS OF THE ROLESupervises the daily customer service activities: prepares and directs schedules, monitors attendance of team members, and schedules breaks and shifts as necessary.Monitors all outbound and inbound activities of the team according to performance standard goals. Improves quality results by evaluating processes and recommending changes. Coordinates and enforcing system policies, procedures an
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