You bring your body, mind, heart and spirit to your work as a Customer Care Specialist.
You know how to move fast. You know how to stay organized. You know how to have fun.
Youâ™re equally comfortable with customer service and technology.
Youâ™re great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be strong, the right team is invincible.
System Float Pool is part of SCL Health, a faith-based, nonprofit healthcare organization that focuses on person-centered care. Our clinical float and travel program staff serves in a variety of specialties throughout our hospitals in Colorado and Montana.
Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, weâ™ve launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off. We also offer financial wellness tools and retirement planning.
Together weâ™ll align mission and careers, values and workplace. Weâ™ll encourage joy and take pride in our integrity.
Weâ™ll laugh at each otherâ™s jokes (even the bad ones). Weâ™ll hello and high five. Weâ™ll celebrate milestones and acknowledge the value of spirituality in healing.
Weâ™re proud of what we know, which includes how much there is to learn.
As a Customer Care Specialist you need to know how to:
Utilize Best in the Nation customer service skills
Answer Emergency Line calls and page the emergency overhead, page appropriate staff related to the emergency, complete incident report and broadcast emergency banner as needed
Posting Facility on call schedules as needed
Conduct discharge surveys with recently discharged ED and OBS patients
Respond to all incoming calls to the CCC in a positive and effective manner
Accurately access SCL Healthâ™s databases to locate patients, doctors and associates and route to correct destination
Be able to clearly and correctly overhead page announcements as directed
Page overhead per SCL Health Policies & Procedures
Page staff and physicians on individual pagers as needed and per procedures
Monitor various alarms and respond accordingly per policy
Support Customer Care Specialist in dual emergency situations as needed
Prepare written reports as needed
Be able to send out emails timely and correctly
Record and log all long distance calls
Monitor weather radio for adverse conditions and report to the Administrator on call or the Hospital Supervisor as needed. Page on-call Hospice nurse as needed
Act as backup for Hospice after hours and on weekends
Enter call lists into appropriate database for departments and publish
We hire people, not resumes. But we also expect excellence, which is why we require:
High School diploma or equivalent, required.
Minimum of one (1) year of experience working as a telephone operator, receptionist, or in a professional business environment, required.
Proficiency in office software applications and customized call center applications, required.
Experience working in a healthcare environment, preferred.
Your next move.
Now that you know more about being a Customer Care Specialist on our team we hope youâ™ll join us. At SCL Health youâ™ll reaffirm every day how much you love this work, and why you were called to it in the first place.
Work that matters. A team you can trust.
SCL Health now Intermountain Healthcare is a leading nonprofit healthcare organization and health system that provides high-quality, accessible, and affordable healthcare to more patients and communities in Utah, Idaho, Nevada, Colorado, Montana, Wyoming, and Kansas.
With more than 59,000 individuals with a shared goal to offer excellent care, we make a difference in our communities by putting our patients and families first. We believe fully engaged employees are the foundation of exceptional patient care. We value diversity and offer promising career opportunities with great benefits for those looking to make a difference in the communities we serve.