CHA Career Center

Summary

Remote positions with our team are currently available for candidates located in AZ, CA, CO, IL, FL, HI, MN, NY, OK, TX, VA, and WI.

Position Summary
Health Systems Change Specialists provide technical assistance through assessment, education, and supporting healthcare providers to improve clinical workflows for nicotine dependence treatment. The specialist builds relationships with clinic staff to guide effective and efficient processes, and provide feedback on treatment referrals.

Essential Duties

1. Provides technical assistance through training brief intervention for treating nicotine dependence, guiding workflow modification for process improvement, and performance monitoring of treatment referrals.
2. Assess training needs and deliver training to advocates of health systems change as determined by state clients and the program manager. Works with program manager to create, refine and update training materials and education resources.
3. Collects and analyzes key performance indicators for inbound treatment referrals to generate and send feedback reports to healthcare providers and staff. With the program manager, identify trends, prioritize and conduct proactive outreach to assess technical assistance needs. 
4. Initiates and cultivates relationships with healthcare staff. Educates and guides healthcare providers and staff to improve workflow using quality improvement methods via multiple channels of communication including print, email, telephone, live virtual and live in-person, or others as required.
5. Document clearly and with accuracy the delivery of technical assistance and trainings delivered into program software. 
6. Performs administrative tasks related to program documentation and delivery. With program manager, provides reports to demonstrate program delivery effectiveness and efficiency in key program activities.
7. Collaborates with quitline staff to ensure up-to-date information on program offerings and maintain knowledge of best practices for treatment of nicotine dependence.

Competencies

1. Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
2. Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
3. Attention to Detail: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
4. Collaboration/Teamwork: Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others.
5. Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs.
6. Impact and Influence: Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations, and individuals involved. Taking advantage of opportunities to make a difference and have an impact. When used well, the intended outcome of this competency is the creation of goodwill, trust, and respect while motivating people to want to follow you even when they don’t have to.
7. Informing and Communicating: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
8. Problem Solving: Uses issue identification, data relation and comparison, pattern recognition and information gathering to create analyses and make recommendations.

Supervisory or Managerial Responsibility
None

Travel
Up to 25%

Core Values

1. Be available to work as scheduled and report to work on time.
2. Be willing to accept supervision and work well with others.
3. Be well groomed, appropriately for your role and wear ID Badge visibly.
4. Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
5. Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the institution.
6. Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures. 
7. Wears appropriate PPE as outlined by the infection control policies and procedures.
8. Demonstrates compliance with all state, federal and all other regulatory agency requirements.

Salary Range: $65,000 - $80,000

Benefits

At National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset.

With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families.

• Medical Plans, Dental Plans and Vision Insurance
• Retirement Plan
• FSA and HSA
• Short and Long Term Disability
• Life Insurance and AD&D
• Voluntary Benefits, like Accident Insurance, Critical Care and Hospital Indemnity
• Sick and Vacation Paid Time Off
• Wellness Program
• Legal Plan    

Minimum Qualifications

1. Education: Bachelor’s Degree required. A degree in Psychology, Social Work, Public Health or other Human Services field preferred.
2. Work Experience: Two years experience in healthcare with exposure to clinic processes, quality improvement methods such as PDSA, and/or health education. Experience working with customer databases preferred.
3. Special Training, Certification or Licensure: None

About National Jewish Health

Some call it a career. For us, it's a calling. As the leading respiratory hospital in the nation, National Jewish Health is pioneering a new era of preventive and personalized medicine. By combining our efforts in comprehensive care, academic education and ground-breaking research, we're able to develop treatments that help our patients live more productive lives. If you believe in working for an organization where Breathing Science is Life, we invite you to join our team! Benefits: At National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset. With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families which include: Medical Plans, Dental Plans, Vision Insurance, Retirement Plan, FSA and HSA, Short and Long Term Disability, Life Insurance and AD&D, Accident Insurance, Critical Care, Hospital Indemnity, Sick and Vacation Paid Time Off, Wellness Program, and Legal Plan Important Notes: National Jewish Health is a non-profit, non-sectarian institution and is a longstandin...g cornerstone in the Denver healthcare community. National Jewish Health seeks to attract the best-qualified candidates who support the mission, vision and values of the Institution and those who respect and promote excellence through diversity. We are committed to providing equal employment opportunities (EEO) to all employees and applicants without regard to race, color, creed, religion, sex, age, national origin, citizenship, sexual orientation, gender identity and expression, physical or mental disability, marital, familial or parental status, genetic information, military status, veteran status or any other legally protected classification. We are a tobacco and fragrance free environment.

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