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Patient Advocate
Job Summary: The Patient Advocate is the liaison between the patients, families, and visitors and WMCHealth to ensure that patient-centered care complies with all local state and federal regulatory guidelines; and reflects the organization's mission and goals. Under the supervision of the Senior Director, Patient Advocacy and or the Regional Director of Patient Experience, an incumbent of this class ensures high-quality advocacy services; assuring patients of their right as delineated in the Patient Bill of Rights, effective and expedient complaint management, grievance resolution and service recovery Responsibilities: Advocates for the patient's needs, including conflicts and crisis situations et
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