CHA Career Center
Golden, Colorado
Posted: 19-Sep-23
Location: Denver, Colorado
Salary: Open
Internal Number: R693
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Being the heartbeat of Denver means our heart reflects something bigger than ourselves, something that connects us all:
Humanity in action, Triumph in hardship, Transformation in health.
Department
Sloan's Lake Primary CareJob SummaryUnder general supervision, performs a variety of clerical and administrative duties that support the mission of Denver Health's Nurse-Family Partnership home visitation program. Clerical duties include patient registration, insurance verification and billing, timely updating of all pertinent patient record demographic information, data entry; scanning of client records into OnBase, telephone answering and department receptionist functions. Administrative duties include general office operations, management of Epic (templates, schedules, and work queue) in a timely manner, registering and processing payment for all professional development on the team, monitoring availability of required professional development courses (internal and external) and notifying supervisor(s) when available, reporting, process Epic and external referrals (initial screen for eligibility, verification of demographics, and identify high risk referrals), monitor quality control of nurse led data entry and follow through with nurses as needed.
Essential Functions:
- Data Entry- collects and enters data into spreadsheet and/or databased for monthly reporting (20%)
- Registration- accurately verifies necessary patient demographics that are tied to patient accounts, high attention to detail when entering information, and timely registration process (accurate and effective). (20%)
- Administrative support- Maintains Epic templates, schedules, and work queues for the department. Creates new patient accounts in Epic. Scans DH consents and patient files into OnBase. (20%)
- Referrals to NFP program- processes internal and external referrals, follows standard work timeliness and follow-up, screens for eligibility, collaborates with supervisor(s) to manage referrals, and when needed helps to call referrals. (10%)
- Reporting- generates reports, analyzes the data, identify errors in reporting and areas of concern, and summarizes data in preparation for standardized reporting. (10%)
- General Operations- must be able to organize office, inventory office supplies and client educational materials, create purchase orders, generate and reconcile payment requests, attends departmental meetings, compiles meeting minutes, maintains and continually develops competence with office technology. Connects with referral providers to distribute program materials and participates in community outreach as needed. (10%)
- Quality Control- develops and implements a process for monitoring standard work such as nurse-led data entry, NFP form completion and timelines, monthly paperwork (enrollments, closures, mileage). (5%)
- Reception- Acts as a point of contact for receiving information and calls from internal and external customers, and service providers to maintain office equipment/supplies, maintenance, and environmental services. (5%)
Education:
- No High School Diploma and/or No GED
Work Experience:
- 1-3 years or more years of related experience or a combination of education and work experience. Required
- Bilingual- English/Spanish preferred
Licenses:
Knowledge, Skills and Abilities:
- Knowledge: Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and Microsoft Power BI. Knowledge of principles and practices of organization, planning, records management, and general administration. Intermediate knowledge of databases sufficient to be able to research, analyze, and report.
- Skill: Excellent customer service, problem-solving, and communication.
- Ability: Prioritize work activities with minimal supervision, in an individual and team setting, adapt to change, utilize multiple software applications and information systems to perform work processes. Demonstrates a willingness to learn new techniques, methods, and to participate in new programs and other system changes
- Computer skills required: Proficient in Microsoft Office and knowledge of databases and how to utilize.
- Computer skills preferred: Familiarity with Epic, software applications or information systems (Lawson, Penelope, Power BI)
Shift
Work Type
RegularSalary
$19.23 - $25.96 / hrBenefits
Competitive pay
Outstanding benefits
Education opportunities
Shared leadership and advancement opportunity
State-of-the-art facilities
Immediate retirement plan matching
Professional clinical advancement program
Participation in evidence-based projects
Public Service Loan Forgiveness (PSLF) eligible employer
National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer
Our Values
Respect
Belonging
Accountability
Transparency
All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.
Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.
As Colorado's primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.
Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.
We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).
Denver Health values the unique ideas, talents and contributions reflective of the needs of our community. For more about our commitment to diversity visit: https://www.denverhealth.org/for-professionals/careers/diversity-and-inclusion
