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Job Functions, Duties, Responsibilities and Position Qualifications:

Quality is in our DNA -- is it in yours?

You are a superhero when it comes to Customer Service. You've got problem-solving instincts, a passion for patient care, and the drive to keep things running smoothly. You're also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.

Join our front line of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions.

This opportunity is:

Location: Aiea Heights, HI

Days: Variable

Hours: TBD

In this role, you will:

• Provide immediate response to internal and external client's questions and issues
• Performs all essential duties of Lab Asst including specimen processing for add-ons and sendouts
• Assists or resolves client issues by performing a thorough investigation of issue, evaluates findings, and responds to client in a timely and efficient manner
• Assists in resolving discrepancies in reports by consulting with technical and managerial staff
• Understands specimen requirements as it pertains to lab testing in order to provide accurate results. Ability to understand differences in specimen types
• Responsible for client notification of STATs and critical labs.
• Understands and recognizes the Critical values based on the given guidelines and responds appropriately
• Assists in tracking and monitoring send out tests
• Assists in problem resolution for future applicability and forwards to appropriate quality assurance individual (supervisor, manager, pathologist, etc)
• Maintains professional/technical knowledge by reading professional publications and attending continuing education seminars
• Pursues referenced test result to satisfy client needs and requests
• Participates in Job Competency/Skills Check program
• Works closely with all laboratory personnel to ensure timely client service and accurate test results and services
• Maintains open communication with supervisors, pathologists, and fellow employees to ensure optimal operation of department. Communicates pertinent information to other members of the health care team in a clinically relevant time frame to enhance the lab's contribution to patient care
• Delivers age appropriate care for the patient population. Maintains strict confidentiality in all situations and with all documentation
• Adheres to confidentiality, safety, compliance, and legal requirements
• Maintains consistent and reliable attendance and complies with company guidelines on attendance
• Performs other duties as assigned

We'll give you:

• Appreciation for your work
• A feeling of satisfaction that you've helped people
• Opportunity to grow in your profession
• Free lab services for you and your dependents
• Work-life balance, including Paid Time Off and Paid Holidays
• Competitive benefits including medical, dental, and vision insurance
• Help saving for retirement, with a 401(k) plus a company match
• A sense of belonging - we're a community!

We also want you to know:

This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.

Scheduled Weekly Hours:

Work Shift:

Job Category:

Company:

In 2008 Clinical Labs of Hawaii became a member of Sonic Healthcare Ltd. Sonic is headquartered in Sydney, Australia. Since its establishment in 1987, Sonic Healthcare has grown to become the world's third largest pathology/laboratory medicine company with operations in eight countries. Sonic's success stems from the belief that a global culture of Medical Leadership leads to the delivery of outstanding medical services. Learn more about our medical leadership, values, and foundation principles below.

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.