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Patient Access Representative II
Position Summary To schedule patient appointments for physician and ancillary services. To accurately collect all necessary patient demographic and insurance information. To maintain communications with both patients and clinical staff regarding scheduling issues. Essential Duties Provides excellent customer service to patients, co-workers, physicians and clinical staff. Greets customers on the telephone, assesses needs and provides information and/or service requested. Directs patient calls to appropriate departments. Collects all necessary patient demographic, insurance and clinical information and updates changes when needed. Schedules new patient appointment using symptoms and clinical informati
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