Posted: 02-Oct-24
Location: Durham, North Carolina
Salary: Open
Categories:
Internal Number: DUHDUHUS250349EXTERNALENUS
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Health Integrated Practice
Pursue your passion for caring with Duke Health Integrated Practice, which comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.
JOB LOCATION
REMOTE | Onsite Location: DHIP Administrative Offices RTP
JOB SUMMARY
We are seeking a Duke Today Program Specialist to develop, implement, and coordinate the Duke Today program, which offers same day or next day scheduling opportunities for patients. The Duke Today Program Specialist will have additional responsibility to partner with department and clinic leadership on data analyses and project management to progress access initiatives across the practice.
JOB DUTIES AND RESPONSIBILITIES
- Support workflow design, project management, implementation, and ongoing optimization of same/next day scheduling programs.
- Monitor and evaluate Duke Today effectiveness. Investigate trends and recommend opportunities to improve Duke Today across live specialties.
- Develop and document Duke Today standard work and best practices.
- Provide an exceptional patient scheduling experience. Assist with daily same/next day scheduling request escalations and follow up.
- Partner with the Virtual Care Center and Duke Health Access Services to accomplish access initiatives.
- Prepare reports and analyses requested by Clinical Department leadership related to access opportunities and Duke Today program updates.
- Support the implementation of innovative access pilots through project management, data analyses, and patient feedback.
- Attend access champion meetings and clinical service operations meetings to answer questions and provide feedback related to the Duke Today program.
JOB ELIGIBILITY REQUIREMENTS
Work requires analytical, communications and organizational skills generally acquired through completion of a bachelor's degree program with one year of experience in program administration or event production.
Or two years of postsecondary education with three years of experience in program administration or event production.
- OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE.
JOB HOURS
The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.